So. @VZWSupport has placed charges for calls on my cellular bill, which say they were made from a landline (which I don't have), saying the calls were made to Luxembourg and Kazakhstan.
(Narrator voice: I did not make these calls.)
(Narrator voice: I did not make these calls.)
Chatting with customer service, we asked for proof that these calls were made.
The "proof," according to the customer service agent, is that the charges are on my bill.
Please save me from this stupidity, @VZWSupport.
The "proof," according to the customer service agent, is that the charges are on my bill.
Please save me from this stupidity, @VZWSupport.
That's right. They have no proof I made the calls from a "landline," which, once again, I don't have. Because the charges are on my bill, customer service believes they are ispo facto accurate.
Please help, @VZWSupport
Please help, @VZWSupport
UPDATE: Verizon says the charges are invalid, and is crediting back my account.
Late-stage capitalism: you call customer service they flip you off, and you have to go on Twitter to get the company's attention.
Late-stage capitalism: you call customer service they flip you off, and you have to go on Twitter to get the company's attention.
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