Thread by @TheRealHoarse

We’ve reached the “I am not leaving until you give me my money back or give me the product I paid for” phase of my relationship with this camera store.

I should have packed a lunch.

So, we had a bit of a standoff.

Service person said they had no information for me, no resolution, and no ability to do a thing for me.

So, I said “The two acceptable out outcomea are ‘Here is your product.’ Or ‘Here is your money back.’ I’m not leaving without one of them.”

So, the service person says “Those are over my head. I’m going to get the manager.”

So it should be noted that I didn’t demand to speak to the manager.

I merely refused to take a shitty non-answer.

A manager was summoned. More shortly.

So, manager eventually appears; goes into a back office to ‘look into the situation’; and then comes out… with a completely incorrect understanding of the events.

So, I patiently lay them out. Defective product. Month of broken promises. Attempt to charge me hundreds more.

By the time I got up to yesterday’s last straw - an unsigned email saying my free repair would cost $377 - he was wincing at what a cluster this has been.

Gave me his word he would get it fixed if I gave him until Tuesday.

“I’m going to trust you. I believe you are trying to help. Every single thing this store has told me has proven false; I have no reason to believe what I’m told… but I am going to trust you.” I said.

(Note: that approach has never failed to help me resolve service problems)

He said, “Listen, I’d be pissed off too. I’ll make it right.”

And that is all most people want. Not freebies or more than they paid for. Fair treatment. Some understanding. Honest answers. That’s it.

Sometimes you have to do a sit-in to get it.

We’ll see what Tues brings.

I agreed to call him Tues morn.

In the meantime, he offered me a free replacement rental. I turned it down.

I’m not looking for free things. I just want the thing I paid for. That’s it.