My 95-year-old, deaf father--having come out of his breakthrough COVID and as a result moved into assisted living--fell today but we cannot communicate with him because after WEEKS @Ask_Spectrum will not move his text phone from one apartment to another in the same community.
Do you care, @Ask_Spectrum @GetSpectrum? Do you give a damn? Do you have a human heart anywhere in your organization? Failing that, do you have one efficient human being who can make this happen?
In *every* call with @Ask_Spectrum employees, I have explained that my father is 95 and deaf and just had COVID. Not once, not even once did a single employee express the slightest sympathy. That is the culture of this company. Heartless.
The latest is that someone at Spectrum tells @Ask_Spectrum that they tried to call me yesterday. The good thing is that my phone does not lie. Spectrum did not try to call me yesterday. Spectrum, however, lies.
• • •
Missing some Tweet in this thread? You can try to
force a refresh
