The even more pernicious thing about this is that a business with a lot of $600 clients spends its time adapting to complaint management and a business with $60k clients spends its time adapting to e.g. sales / multistakeholder management.
“You think the problem is the client but now the problem is you.” a tough thing for freelancers to hear.
“My clients are demanding, don’t respect my boundaries, flake, …”

“So what I am hearing is that you have opportunities to improve in client qualification.”

“No I need every gig.”

“And marketing.”

“I don’t have time.”

“And business administration.”
“Do you have a constructive tip for $60k client management?”

An example: highly likely that your point of contact for the work is not the person who will get you paid. Put acceptance terms in the SOW which give that person 2 weeks to lodge a written objection to deliverables.
After that, deliverables deemed accepted.

This will help you avoid the (extremely! common!) situation where a client cannot self-manage their internal teams’ schedules to sign off on your deliverables in a timely fashion and Purchasing won’t pay until they do.
“Oh we can’t review this because Bob is on PTO and Junko is on maternity leave.”
“Cool; up to you how you staff your business.”
“So do we get an extension?”
“Does the contract say you do?”
“It does not.”
“Well then.”
I have had consultants tell me this is strikingly unfair, but I am pretty sure Apple doesn’t defer payment on invoices until you’ve unboxed the computers.
There’s a saying in VC “Don’t take equity risk for debt returns”, and an important realization as a vendor is that you don’t want to take certain forms of business risk that you’re likewise not compensated for. One reason why “Pay only if you see results” is justifiably uncommon.
“But that should be really common.”

Not so, because vendor is rarely solely responsible for getting the results accomplished. Exercise trainer isn’t eating dinner for you; consultant isn’t sitting at strategy meeting determining whether implementation phase retains staffing.
(For similar reasons, you should hope the people who are at the strategy meeting are evaluated/comped on maximizing business value versus e.g. on getting their pet project over the line, but inability to control that another reason why consultants shouldn’t expose selves to it.)

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More from @patio11

16 Sep
I wonder how much entrepreneurial energy will be unlocked once society solves the Here Be Freaking Dragons written on the map under “sales taxes.”

One step closer:
Under the hood this is doing intelligent location of the customer and running your product against a curated DB of the (truly, truly complex) tax jurisdictions and rates by product category state-of-play.
The thing it does not solve is making it truly end-to-end, where in addition to knowing how much money Chicago would charge for a hotdog if it was cooked on the premises for consumption off, at some point Chicago will want some data and some money.
Read 4 tweets
16 Sep
There are a *lot* of services business which have this quality of being heavily, heavily networked on the customer side. This one has the additional wrinkle of having power law economics.
The reason no large player has cornered it yet is that they believe, accurately from their perception of the world, that the IPO/etc is a discontinuous event in someone’s life and an opportunity to sell someone services, and so they didn’t need to nurture 100X clients to there.
I think what most people aesthetically want is a boutique firm that has small N partners, personal service, and a few hundred clients with say starting balances of $100k AUM or less (“a thirty something’s IRA in tech”).

But but but boutique has this problem in year 8-15:
Read 5 tweets
15 Sep
From @micsolana’s quotation in a newsletter, a line which jumps out at me: Image
I think this misunderstands the issue. BigTech is quite capable of ingesting science *and in fact does*, for example in making consequential choices about how they will protect their work forces.

An interested party could score those dated choices against dated CDC or media.
The issue isn’t that BigTech can’t run a truthseeking process. It is that BigTech would strongly prefer not to run a truthseeking process over every human utterance because *BigTech is not being attacked for failing to arrive at truth but rather for threatening power.*
Read 5 tweets
15 Sep
I think an interior designer who really groked how software people worked could book themselves solid for next several years doing “We talk for an hour about your tastes, you take one day off work, you come back to best workspace you’ve ever had, I charge you cost of a Tesla.”
And after one of your clients is on *one Zoom call* at work you’ll have new referrals coming out your ears.
(There’s a certain level in corporate America past which I think you literally can’t afford to not buy this if anyone at or above your level in org has.)
Read 4 tweets
13 Sep
This is one of my surprises in U.S. fast casual landscape. The other is that Japanese gyudon don’t have Chipotle-style distribution. They’re cheap, the supply chain works in U.S. trivially, and the food is instantly maximally palatable to most Americans after one try.
“I like rice. I like beef. I like onions. You have a novel preparation of rice, beef, and onions that tastes like an umami bomb and has optional toppings that are also all things I like? And costs… $2?!”
I would happily invest in an expanding restaurant chain in either of these areas. (My record as an angel investor absolutely destroyed by my record as a Chipotle investor starting shortly after McDonalds spin-off.)
Read 5 tweets
13 Sep
Many people think that folks exaggerate about salaryman schedules, as did I, before e.g. I had 20 receipts in a month for a hotel room close to the office because I missed the last train home at 12:30 AM.
A superior once asked me if I’d please consider moving so that I wouldn’t need to use that train as an argument for leaving work early so darn frequently.
“Come on Patrick you’re still in your twenties and aren’t even married. What do you have in your apartment anyhow that you wouldn’t have if it was right next door? And then you’d have 3 more hours of work time a day!”

Not a quote but pretty close.
Read 5 tweets

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