There are many triggers for anger; such as feeling a loss of control, being made to wait too long or forgotten, feeling as if your voice or opinions are not being heard, having your goalposts moved for you - or being unable to keep up with rapidly changing events.
2/n The Covid Pandemic has forced sweeping & rapid changes to all our lives – probably no more so than within healthcare & the NHS
The ‘honeymoon’ period of sympathy for overstretched NHS staff with clapping on the doorsteps, free gifts and food has all but disappeared
3/n
In its wake, NHS staff are now experiencing unprecedented level of abuse on a daily basis including bomb threats, hate mail, graffiti, verbal and physical attacks
4 Recent data of 2400 doctors from a BMA survey in July 2021 showed that over a third (37%) of all doctors had experienced abuse in the preceding 3 months. Sadly 96% of these attacks are directed towards reception staff
5 Oddly, while patients seem to largely accept cancelled hospital clinics & remote reviews, there has been a lot of public frustration + anger lodged towards GP teams. This perception of “GP being closed” is fuelled by false rhetoric from some media outlets & many social media
6/n
Please don't take your frustrations out on overstretched NHS staff who seem to be taking the brunt of political failings
1) pls treat NHS staff with the same degree of courtesy & respect with which you would like to be treated 2) if your access to NHS is not what you would like: please raise issues with your MP
Please do not take your frustrations out on staff 🙏🏻
If you like facts and data - great thread here from @TheBMA which explains the pressures the NHS is facing from years of underinvestment - now exposed by a pandemic
@de_shami@dclovesgp@TomDarton1@Ju_B81 It was a great read - thanks again
The point about clear communication is key to gaining trust & ⬆️ #CovidVaccine uptake
Dealing with questions about the new vaccines in an open and honest way is going to hopefully allay fears and increase uptake.