genuine question
the first instinct or product / design folks when getting a new gig is to talk to customers. LOTS of them. As quickly as possible.
...but in other roles, this is a foreign concept.
assuming great intent and high skill in their respective domains...
why?
the first instinct or product / design folks when getting a new gig is to talk to customers. LOTS of them. As quickly as possible.
...but in other roles, this is a foreign concept.
assuming great intent and high skill in their respective domains...
why?
...could the intent be there, but it is more a question of fear, and feeling like you are being put on the spot?
another could be ...
whereas a product/design person knows what signals to look for
other people will assume that the customer will not be able to tell them something they don't know?
whereas a product/design person knows what signals to look for
other people will assume that the customer will not be able to tell them something they don't know?
there's probably a little of the "agile"
"well, we can't know anything until we show them something....so it is a waste"
"well, we can't know anything until we show them something....so it is a waste"
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