good morning kittens, guess what honeycomb been up to? ? oh not much really, we've only just STAVED OFF OUR OWN INEVITABLE DEMISE AND DESTRUCTION, 🔥YET AGAIN🔥.

We can hardly even fail if we try for another two, three years now! Take that, heat death of the universe!🪐🌑 💜
(There, second time's the charm. Sorry!)

I wonder if it will ever stop feeling so bizarre just to still exist. 🙃 The list of people we are grateful for and permanently indebted to gets longer and and longer and longer with each passing year.
From our investors, who are principled, curious, endlessly thoughtful and helpful -- nothing like the stories and stereotypes about VCs that tend to filter down to eng circles -- to our family members, especially anyone who had to live with us those early few years 😬
Where to even start with all of the brilliant, curious, kind and caring people who have built and embodied honeycomb the product, the message, the business, the spirit; past, present and yet to come?

(I don't know what to call it, but "worked here" falls way short ☺️)
Ha, I just realized, I'm like sitting here doing my gratefuls. 🎃

It's an early honeycomb tradition. After allhandses, we spend a few minutes sharing stories of kind or awesome things our coworkers did this week and why we are so grateful for them. It's kinda gross, and I 💜 it

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More from @mipsytipsy

27 Sep
I've been talking to lots of teams about their observability journey, or how they managed to dig themselves out of hell and get a handle on shit. Some patterns definitely emerge.
The first thing many teams look at is the on call rotation. (Smart; heading straight for the pain.)

Folks are worn out, product is upset whenever something unexpected comes up -- it's a bad scene, because they're too tightly coupled. ANY non feature work means a deadline slips.
So the first thing they do is enact a simple rule: no product work during on call weeks. Period. Those weeks are for fixing and maintaining the system.

This forces leadership to plan for using 75-85% of full capacity as a steady state. Whew; now we have some flex in the system.
Read 29 tweets
19 Sep
Yeah. This gets to a weakness of engineering leveling systems. We rightly encourage high level engineers to seek out work that is a challenge at their level...

But there isn't always enough of that highly difficult or tech lead work to go around.
When level-appropriate work comprises a lot of your performance review, you get something very dangerous: roving bands of skilled, restless engineers competing for vanity projects and systems that should never, ever have been built, but which you now have to maintain. 😬
One way to prevent this is to *not* over hire, especially very senior engineers. Hire juniors and mid-levels with room to grow.

Most engineering work is not rocket science, and mid levels in particular are often the most prolific and productive engineers you have.
Read 10 tweets
19 Sep
YES. Great section. The edges of tool adoption create silos.

Also: ultra relevant to the thread on software to sabotage your org, and the ~50% of responders who replied, "Jira."
Communication pathways are sooo hard to get right, and inspire such frothing, unreasonable rage when they get it wrong.

The last time I used jira was well over a decade ago, and I thought it was impenetrable spaghetti at the time. I can't imagine it's gotten any simpler...
But it's kind of an impossible problem, of course it's going to turn into feature soup when you've been making bank on enterprise for this long.

Every team starts out trying to replicate and "improve" on how a squintillion people and teams interoperate,
Read 5 tweets
12 Sep
I was just editing the o11y book chapter on build vs buy and ROI, and this sentence jumped out at me:

"High-performing organizations use great tools."
It's true, right? Behold all the FAANG engineers who leave their cushy perches and are shocked by the amount of tooling they had come to take for granted. It's almost like having to learn to engineer all over again

Big companies know how critical good tooling is, and pay for it.
I'm going to say two very contradictory things, both of which are true:

1) Tools are getting better and better, and you should try to keep up

2) Switching tooling is hard, and you should only do it when the gain is ~an order of magnitude better than what you've got.
Read 15 tweets
10 Sep
Another great point that many of us struggle with.

First of all, sure, there *should* be no bad jobs, but that injustice is likely to exceed your personal capacity to resolve. 🙃
You don't owe it to your employer to fix all the ways they are fucked up. Before going to battle, ask yourself:

* how much power do I have here?
* is the problem within my domain of responsibility or influence?
* who are my allies?
* do I have a reasonable chance of success?
and also: are they worth it? Is your employer fundamentally worth you staying and fighting? Is their product a net good for the world? Are your leaders decent, ethical people who care a lot?

If so, sure, pick some battles. See what happens. ☺️
Read 7 tweets
7 Sep
Ah! This is a very good point. Good recruiters are outnumbered by bad ones, which are indistinguishable from spam. And yes, the more you put out the more you'll get.

Here's how to tell who is worth speaking to:
1) is the person reaching out to you the hiring manager or some other non-recruiting leadership role? Always talk to them. These are golden and rare.

Even if you don't take a job there, it will be an interesting conversation and perhaps a valuable new connection.
2) has the recruiter read your fucking profile? Shout out to the recruiter who just emailed me about a hot new entry level javascript role. 🙋‍♀️

3) did the recruiter just send you a list of companies and jobs? 🚫
Read 8 tweets

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