Reality of Cab booking: Thread
I’m sure @Uber started its operations in India assuming it’ll replicate the same seamless operations and comfort of booking a cab, as is abroad. But sadly, every time you’re booking an Uber, you’re hostage to these Cab drivers’ whimsical actions
I’m sure @Uber started its operations in India assuming it’ll replicate the same seamless operations and comfort of booking a cab, as is abroad. But sadly, every time you’re booking an Uber, you’re hostage to these Cab drivers’ whimsical actions
and surprisingly there is no
possibility of complaint or redressal of customer’s grievance.
Let me walk you through a process of booking an Uber. You’ll go to App, enter where you wanna go and press enter. The App connects you to the nearest driver, or the one who accepts the
possibility of complaint or redressal of customer’s grievance.
Let me walk you through a process of booking an Uber. You’ll go to App, enter where you wanna go and press enter. The App connects you to the nearest driver, or the one who accepts the
duty.
And here is when your nightmare begins.
Firstly, the driver will call or msg you - where do you want to go?
Now the system is supposed to be designed in a way that the can driver is not supposed to know where you are going to ensure safety of traveler and other
And here is when your nightmare begins.
Firstly, the driver will call or msg you - where do you want to go?
Now the system is supposed to be designed in a way that the can driver is not supposed to know where you are going to ensure safety of traveler and other
assorted reasons. But in reality, the driver can refuse to not come, or not even reply, and yet won’t cancel the ride coz it affects their ratings.
So what’s happening at your end that while you’re waiting for a cab that shows ‘arriving in 5 min’ you can easily be waiting for
So what’s happening at your end that while you’re waiting for a cab that shows ‘arriving in 5 min’ you can easily be waiting for
20-30 minutes for that driver to keep you on waiting so, so in the end, you’ll have to cancel the ride. And if that’s not enough, Uber doesn’t ask you why you cancelled. It’ll just charge you some extra amount for your next booking coz YOU cancelled the ride. So in principle, you
wasted your time, got really frustrated by a non responsive driver who refused to come, are going to pay extra for next booking and there’s no guarantee that the next guy won’t do the same.
Let me elaborate with examples :
This can was booked by my friend at around 8:12 or so
Let me elaborate with examples :
This can was booked by my friend at around 8:12 or so
and shows around 6 min to arrival. Once the driver knew where she has to go, he just decided not to come and wouldn’t cancel the ride either, and couldn’t care to reply too.
Another example from yesterday :
After telling the driver where I had to go, he just msged - Not
Another example from yesterday :
After telling the driver where I had to go, he just msged - Not
coming. Cancel it.
Now this guy kept me waiting for almost half an hour coz I didn’t tell him where I had to go. Finally since I didn’t cancel, coz I wasn’t in a hurry, he cancelled and a new driver picked up duty who did the same thing.
Almost an hour and twenty minutes
Now this guy kept me waiting for almost half an hour coz I didn’t tell him where I had to go. Finally since I didn’t cancel, coz I wasn’t in a hurry, he cancelled and a new driver picked up duty who did the same thing.
Almost an hour and twenty minutes
after I had started the process of booking I reached my destination which was 10 min away.
This attitude isn’t the only thing. I remember once a friend called panicked that her driver had suddenly decided to stop in a line for CNG, way back in the line, pretty late at night. I
This attitude isn’t the only thing. I remember once a friend called panicked that her driver had suddenly decided to stop in a line for CNG, way back in the line, pretty late at night. I
suggested her to call that Help number on Uber. Well, that didn’t do anything except ‘Press one for this and two for that’.
I had my relatives stand for more than an hour at Railway station after cabs kept them waiting for 20-30 minutes and then cancelled abruptly.
There are
I had my relatives stand for more than an hour at Railway station after cabs kept them waiting for 20-30 minutes and then cancelled abruptly.
There are
endless examples of such behaviour from all users of cabs and you really can’t do anything at all because there is no one you can talk to in case of such emergencies. Uber is trying to run a capitalist model with socialist ideology here. Drivers can never be wrong!
And I won’t
And I won’t
bring out the safety aspect coz I don’t wanna bring gun in a knives fight.
The government needs to put some regulations here. Commenters time and money cannot be that dispensable that corporations can choose to fleece them of both at their will. I’m not an active cab user,
The government needs to put some regulations here. Commenters time and money cannot be that dispensable that corporations can choose to fleece them of both at their will. I’m not an active cab user,
coz I have my driver. But whenever I do have to book a cab, the feeling of dread overtakes. Getting a cab feels like an achievement.
It’s this unregulated territories that give rise to lawlessness. And when incidents happen, just sacking a driver becomes a knee jerk and
It’s this unregulated territories that give rise to lawlessness. And when incidents happen, just sacking a driver becomes a knee jerk and
acceptable to all solution.
The chaos lies in the lack of regulation. The misbehaviour stems from fearlessness of staff. The haughty attitude is in the gap where a large corporation has no one watching over it.
Someone needs to do something !
The chaos lies in the lack of regulation. The misbehaviour stems from fearlessness of staff. The haughty attitude is in the gap where a large corporation has no one watching over it.
Someone needs to do something !
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