I believe there’s generally 3 reasons why someone is a low performer in sales:
1) Low Competence 2) High neediness 3) They don’t want to be there
Here’s how I would address the 3 👇🏼
Low Competence
Competence is the most important part of the Chad Triangle
It’s your ability to help your prospects get what they want
Here are some ideas:
- Develop a nasty talent stack by learning as much as you can about related topics to sales (Game, Marketing, etc)
- Talk to your existing customers regularly to learn more about how they’re using your product
- Subscribe to industry reports, events, and stay on top of changes (use Google Alerts, Crunchbase, etc)
- Learn from the best (the only “shortcut” I know of)
- Regularly write down all the problems your product solves, the impacts new features have, and review this doc daily
- Practice every single day. If your sales team isn’t roleplaying everyday then NGMI
High Neediness
You’re need to be Liked, Accepted, Be told that you’re good enough is your Achilles Heel anon.
The fact that one bad deal/day/month can get you down in the dumps is the problem.
The top performers are some of the most emotionally resilient people
Here are some ideas:
- Get a performance coach
- See a therapist to work out childhood traumas
- Only surround yourself with people you love and who love you
- Be physically strong (Follow @BowTiedOx)
- Do things you love and you’re good at regularly
3) They don’t want to be there
This is simple. Ask yourself:
“If I was a top performer, would I still want to work in sales?”
If yes, then work on steps 1 and 2
If no, then try something else. Either bleed them out or change careers/jobs
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Round up your 3 most common objections and then bring it up in the beginning (after setting agenda during early stages of QA)
Here’s what you say:
“So, John, we’ve been solving this problem for years. Generally when speaking to executives like yourself, they’ll tell me their biggest concerns before moving forward with us. Usually sounds like this:
1) We don’t have X feature 2) More expensive 3) ~3 week implementation
Which if any of the following resonates most with you?”
Here’s a framework for how to answer personal questions on interviews such as:
“Tell me more about yourself”
“What are your greatest strengths/weaknesses?”
etc
It goes like this 👇🏼
Step 1
say: I’m an X person.
Examples:
I’m a self aware person
I’m a competitive person
I’m a curious person
These are positive big picture descriptions that Frame what comes next & tells them what to think of. Also gives you room to fill in the details to support the idea.
Step 2
Use Moral Authority Frame
say: and I know nobody is perfect. We all have things we need to work on. The ones i’ve identified are..
This Frames you as a morally competent individual and reasonable. Makes you more trustworthy when you can talk about the “landscape”
It’s quite simple, you can either agree and amplify or use the “will you” rebuttal
Example:
Prospect: We don’t buy after the first demo
Chad A: I understand, but we don’t follow up after giving a presentation. So what should we do?
Chad B: Really? How come?
Prospect: It’s a rule we’ve had for 10 years
Chad B: I see. So you don’t buy after the first demo, but will you in order to get access to our platform?
The magic behind why they work
Chad A uses more direct Frame control by leveling the playing field and matching the prospect. “Oh you don’t buy after first demo? well i don’t follow after first. We’re at a standstill now. Your move clown.”