Thread by @tonytellez

Let's have a chat. This will be a few tweets.

So, a few months back @Apple introduced iCloud+. Now, I have had two Apple ID's tied to iCloud since me.com was introduced. I was paying for additional storage for my primary icloud, and my secondary. (cont.)

Then, after upgrading to @apple #ONE for my multiple products I pay for monthly with Apple, they automatically, and without my permission changed my 50GB of storage to 200GB of storage, and shared that space with my 6 family members. Leaving me with 30GB+/- instead (cont.)

On 10/27 I received a notification that my mailbox for one of my me.com email accounts was full, and I had missed almost three weeks of email. Why? Because my 200GB of storage was not sharing with my secondary me.com account. (cont)

So I called @AppleSupport for some assistance. The agent was flabbergasted, and very helpful in creating a case, and escalating it. Cut to today, when I received a notification that my 50GB plan on my secondary me.com account had been cancelled (cont)

so I immediately contacted @AppleSupport according to them, they had been trying to call me..... (hmm ok) and I had never answered. (Mind you, I have the 888 number that Apple calls from saved in my phone...). The level 1 agent I talked to made me relive the entire (cont)

Experience to him again, and then said "ok ill escalate that to a support engineer".... cut to transferring me to a "sr advisor" let's call her Kristy (because that's her name) Kristy, after about 25 minutes, told me that in order to utilize the shared storage (cont)

my secondary iCloud had to be the primary iCloud account on a device of it's own, and could not be on the same device as my primary iCloud account. I asked her where in the iCloud + TOC and information I could find that, and she said "its internal only"...(cont) @AppleSupport

Now, as a former @apple employee, I am aware that if a customer asks for it, you are able to give them your last initial, and your agent ID, and CAN give out internal KBase numbers in order to allow them to better speak with support agents (cont)

or at least you could when I worked there. She refused to identify herself by anything other than Kristy, and when I asked her to escalate my case, she refused, saying she was the last line of defense. @apple (cont)

I ended the call, and needless to say, if Android phones weren't such crap, I would eliminate my entire Apple environment, which is literally 90% of it. This level of service is not the @Apple I knew when I worked there, and not what it expected. (cont)

My plan was switched without my permission, which restricted my ability to use a service that I already pay for. The resources I was ALREADY paying for, were not only restricted, but reduced. This is unacceptable behavior @Apple and I am angry about it. (cont)

people like @tim_cook @cue @pschiller and @AngelaAhrendts need to know that things like this are happening to users who don't pay attention, or just don't know better. I am Apple Certified, and I DO know better, and I don't plan on accepting these unwelcome (cont)

...and restrictive changes to happen and not be addressed.

@Apple @applesupport @AppleMusic @AppleTV @ApplePodcasts

Do Better.

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