In a bit of extremely potent irony given that I’ve this week been on a writing tear about charitable donations and why they’re unexpectedly implicated in the fraud supply chain, a bank saw some of my end of year planning and locked my account due to suspicious activity.
On the one hand I’m annoyed, on the other hand now every time silly bank stuff happens to me I get to spend less time wracking my brain for newsletter topics, so I suppose I should be thankful.
Though next time would appreciate risk actions *before* I exit writer’s block.
Though next time would appreciate risk actions *before* I exit writer’s block.
A weird thing is that during conversations with banks to get these sort of things reversed sometimes I get dug in deeper when I try to be empathetic and say “Oh no worries I’m not angry; I understand exactly what happened. You were worried this account was being card tested.”
See, a funny thing about risk teams: the list of red flags you have? On it, one of them is “Customer evinces an odd level of interest or knowledge in the operations of internal bank policies.”
So these days I sometimes present like a bit of a muggle unless I’m getting nowhere with it.
“Oh we blocked the account because X looked suspicious.”
“Wow really but it’s a charity.”
“Did you intend to donate to it?”
“Oh yes they do such great work.”
“Oh we blocked the account because X looked suspicious.”
“Wow really but it’s a charity.”
“Did you intend to donate to it?”
“Oh yes they do such great work.”
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