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Don Moynihan Profile picture
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13 Dec, 7 tweets, 4 min read
New executive order takes aim at administrative burdens. Have heard this was coming and looking forward to the text. If you are interested, this is part of the broader framework the Biden admin has been building: donmoynihan.substack.com/p/the-biden-ad…
More about the "Customer Experience and Service Delivery" Executive Order here.
Until now, a lot of the work to reduce burdens has been enabled by Biden's social equity EO. This new EO provides a second, and more durable basis for that work.
whitehouse.gov/briefing-room/…
I don't know if this Executive Order will fix declining trust in government, but we do know that people remember bad experiences. Think of the EO as a permission/encouragement from the Biden admin to employees who want to government work better. washingtonpost.com/politics/biden…
It might seem like there is little difference between the two parties. After all, didn't Trump also promise to cut "red tape"? But there are important distinctions: Trump focused on reducing business regulations, while Biden is focusing more on people's experiences of govt.
If anything, Trump made government services more burdensome for many members of the public.
Every White House promises to reduce business regulations, but putting just as much focus on helping the individual should be bipartisan.
donmoynihan.substack.com/p/the-biden-ad…
washingtonpost.com/opinions/the-c…
Text of the new customer experience EO has been released: includes both specific guidance for agencies, as well as institutionalizing regular attention to reducing burdens via routine interactions between OMB and agencies whitehouse.gov/briefing-room/…
Rather than write a 30 tweet thread analyzing the new Biden EO on improving government services, I'm going to write up a newsletter post in the next few days. So go ahead and sign up! (For free!) donmoynihan.substack.com/?utm_source=su…

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More from @donmoyn

Don Moynihan Profile picture
8 Dec
One of the big eye-openers for me in writing about administrative burdens is discovering the civic tech community. This is a great overview of the skills that they bring to the table in solving bureaucratic problems.
h/t @civilla @codeforamerica. nytimes.com/2021/12/08/us/…
There are tech horror stories to be sure, but this is a really nice example of how good tech interface can reduce psychological costs like stigma in administrative encounters. nytimes.com/2021/12/08/us/… Image
Its really nice to see great reporters like @JasonDeParle use their skills to explain this important but understudied aspect of how people interact with the state. Image
Read 5 tweets
Don Moynihan Profile picture
8 Dec
This should be a bombshell story about political interference in research and teaching in Florida but it will likely get minimal attention beyond local coverage and concerned academics miamiherald.com/news/local/edu…
An investigative committee found clear evidence of chilling effects and a culture of fear at U Florida. But because political sponsors, and not students, are the ones who are silencing speech, the story doesn’t fit the woke narrative
You might recall coverage of professors who went public when they were told they could not participate in court cases involving the state about voting rights or COVID. Here, I explain why this is so dangerous. donmoynihan.substack.com/p/an-assault-o…
Read 9 tweets
Don Moynihan Profile picture
7 Dec
New from me: The partisan Covid gap is worsening. Research using careful causal designs show that media messaging, in the form of Fox News, is leading Republicans to take the pandemic less seriously, resist vaccines, get sick and die. 1/
donmoynihan.substack.com/p/fox-news-is-…
Conservatives are more resistant to public health measures in general. We can see this in other countries. But the left-right gap is two-to-four times as large in the US as it is in other countries according to this Pew survey. 2/
pewresearch.org/fact-tank/2021…
As vaccines have become more easily accessible, Republicans have become the largest group holdout group. As a result, deaths in the Trumpiest parts of the US are more than 5 times higher than in the bluest counties (h/t @charles_gaba) 3/
donmoynihan.substack.com/p/fox-news-is-…
Read 8 tweets
Don Moynihan Profile picture
7 Dec
When some people say they value free speech, what they really mean is they want students to sit mutely and endure speech they find objectionable.
Durham U. brought in a controversial speaker. Students walked out. The college head called them "pathetic." 🧵palatinate.org.uk/south-principa…
The head of the College invited his former roommate, Rod Liddle, a right-wing columnist with a history of saying offensive things.
Liddle then said some offensive things. The College head lectured the students about the value of freedom of speech, saying "he attacked nobody." 2/
Students walked out of the talk. As they did, the College head shouted “at South College, we value freedom of speech” and “pathetic.” His wife labeled the students "inadequate." 3/
Read 6 tweets
Don Moynihan Profile picture
4 Dec
Analysis of news coverage: after a honeymoon period, press coverage of Biden has become as negative as the chaotic last six months of the Trump era. washingtonpost.com/opinions/2021/… Image
Biden runs a normal administration. The last six months of Trump administration were extraordinarily negative, including an overt effort to undermine democracy. It is worrying that in an effort to appear neutral, the press cannot distinguish between the two. Image
The analysis measured the tone of the coverage. I'm sure that many journalists would say their job is not to introduce a tone into their analysis (but they do) and instead they just describe the facts. But description w/o judgment can normalize & amplifies the extraordinary. Image
Read 4 tweets
Don Moynihan Profile picture
2 Dec
The pandemic has shown that teleworking can work for all sorts of organizations with employees performing all sorts of tasks.
Given the costs of the DC region, teleworking represents a real opportunity for the federal govt to recruit talented people who want to live elsewhere.
Its weird that someone from AEI would voice opposition to remote work since the AEI line on this has been that remote work is good, even for government.
TBF, here are Biggs arguments.

Most federal work is professional white collar work, which is exactly they type of work he does from Oregon. People notice if you miss deadlines, can't carry out assigned tasks, and not working with your team. aei.org/wp-content/upl…
Read 4 tweets

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