Lessons learned as I built my startup from 0 to 10 million users
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1 / This quote from the late mathematician, Morris Kline, has echoed in my brain for weeks:
“The most fertile source of insight is hindsight.”
2/ Jotform just turned 15.
We're almost old enough to drive ;)
Since 2006, we've:
- Hired 300+ staff
- Opened 3 offices
- Supported 10 million+ users
- Remained self-funded
I'm not bragging, but highlighting what's possible if you take your time and stay focused.
3/ As I look back, here's some advice I'd give myself now, as I prepared to launch the company
• Don't brainstorm your way into business. Successful startups come from need, frustration, incomplete experiences, or the desire to make something better
4/
• Waiting is risky. Release as soon as possible, gather feedback, and keep improving
• Treat your first 1,000 users like family, because they've taken a risk on you
• Hire to ease your bottlenecks. Seek people who can eliminate roadblocks in your business
5/
• The first 5 people you hire set culture and practices. Choose well and adjust, if necessary
• Look for character; people who check their egos and love to collaborate
• Sharing your excitement about the work is contagious. And it strengthens the whole company
6/
• The more you delegate, the more you succeed. Assign small projects & let people build confidence
• Meaning = motivation. When you believe in something, you're driven to pursue it
• Take care of yourself. Hit the gym, play with your kids, do what brings you joy
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1/ People don’t desire products, they desire feelings that products give them.
A few thoughts 👇
2/ Years ago, I was waiting in line at a paddle sports shop.
People were renting kayaks and canoes and getting fitted for life jackets. It was a brilliant, sunny day and the air buzzed with excitement.
3/ On the back wall, I noticed a framed print that read:
“We don’t sell boats. We sell time on the water.”
Clever — and true. Very few people care about hull design or reinforced resin paddles. They want to soak up a summer afternoon. Spend time with people they love.