Lessons learned as I built my startup from 0 to 10 million users

1 / This quote from the late mathematician, Morris Kline, has echoed in my brain for weeks:

“The most fertile source of insight is hindsight.”
2/ Jotform just turned 15.

We're almost old enough to drive ;)

Since 2006, we've:

- Hired 300+ staff
- Opened 3 offices
- Supported 10 million+ users
- Remained self-funded

I'm not bragging, but highlighting what's possible if you take your time and stay focused.
3/ As I look back, here's some advice I'd give myself now, as I prepared to launch the company

• Don't brainstorm your way into business. Successful startups come from need, frustration, incomplete experiences, or the desire to make something better
4/

• Waiting is risky. Release as soon as possible, gather feedback, and keep improving

• Treat your first 1,000 users like family, because they've taken a risk on you

• Hire to ease your bottlenecks. Seek people who can eliminate roadblocks in your business
5/

• The first 5 people you hire set culture and practices. Choose well and adjust, if necessary

• Look for character; people who check their egos and love to collaborate

• Sharing your excitement about the work is contagious. And it strengthens the whole company
6/

• The more you delegate, the more you succeed. Assign small projects & let people build confidence

• Meaning = motivation. When you believe in something, you're driven to pursue it

• Take care of yourself. Hit the gym, play with your kids, do what brings you joy

• • •

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More from @aytekintank

24 Jun 21
Systems thinking isn't just for business or manufacturing geeks.

It's a powerful principle that you can apply to work, life, or anywhere you want to level up.

Here are the 3 core principles:
1. Everything is a system

2. To improve the system, you have to understand each part, and how the parts connect.

3. If you can't see or experience the full system, you need to build models that bring it all together.
Imagine you want to run faster. Your training program is a system. You could:

- Run more often
- Add interval training
- Work with a coach
- Fine-tune your nutrition
- Get more sleep
Read 5 tweets
31 May 21
3 lessons I learned from building just one product for 15 years

(a mini-thread ↓)
I launched JotForm in 2006 to help everyone create simple forms that boost their productivity.

I knew there was a better way to work.

As we gained traction, serious competition began to emerge.
But we kept plugging away and we continued to grow.

We kept innovating and improving — and our customers stuck with us. They helped us get better

We focused on forms while many of our competitors chased each shiny new object. And I learned three important lessons:
Read 5 tweets
9 Oct 18
1/ People don’t desire products, they desire feelings that products give them.

A few thoughts 👇
2/ Years ago, I was waiting in line at a paddle sports shop.

People were renting kayaks and canoes and getting fitted for life jackets. It was a brilliant, sunny day and the air buzzed with excitement.
3/ On the back wall, I noticed a framed print that read:

“We don’t sell boats. We sell time on the water.”

Clever — and true. Very few people care about hull design or reinforced resin paddles. They want to soak up a summer afternoon. Spend time with people they love.
Read 11 tweets
28 Sep 18
1/ Focus on productivity, not efficiency.

A few thoughts on "doing more with less" vs. "doing more with the same":
2/ 12 hours.

That's how long it took to build a car before 1913.

Over the next several years, Henry Ford reduced the time-consuming process to an impressive 2.5 hours.

The efficiency mindset embraced by Ford dominated the marketplace all the way into the early 2000s.
3/ While Ford’s story is inspiring, today’s business environment requires a different worldview — one focused on productivity over efficiency.

I analyzed the reasons in detail in my latest essay here: medium.com/swlh/focus-on-…
Read 10 tweets
23 Sep 18
1/ “Entrepreneurs are willing to work 80 hours a week to avoid working 40 hours a week.” - Lori Greiner.

Startup founders are infamous for busy-bragging.

But how can we stop this 80-hour hustle and take back our freedom?
2/ Sometimes the busy-brag even feels like a competition:

- Who can work the longest?
- Who can sacrifice the most?
- Who will sleep at the office and go a full week without natural light?
3/ Yes, starting a business is hard work, and Lori Greiner’s dedication has clearly paid off (she’s created over 700 products and holds 120 patents).

But the “willingness” she describes is really about freedom.
Read 7 tweets
10 Sep 18
1/ Team-building exercises won’t make your staff more productive.

A few thoughts 👇
2/ Common sense tells us that happy, collaborative teams are productive teams.

Research backs it up, too.
3/ But when leaders or managers utter the words “team-building,” most people want to run for the nearest exit.

Visions of cheesy bonding exercises and trust-building games can induce a collective bout of nausea.
Read 9 tweets

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