Thread by @Neoavatara

So, I was ranting about @UPS and their CEO @CarolBTome yesterday, and some people wanted specifics. Well, here you go.

In October, I purchased two online products. I purchased them from TWO different sellers (Ebay and Etsy, fwiw). They were purchased on different days.

On Oct 26th, both packages were "delivered" to my address by UPS. The problem...they weren't delivered.

Furthermore, I can PROVE they were never delivered. I work at home, and was here at the time; additionally, my Ring video never showed anyone approaching the house.

Even funnier? One was "Delivered" several hours before the other...NEITHER was ever delivered, and no delivery man entered my property on that day.

So I filed a complaint. Etsy and Ebay ignored it, because UPS stated they delivered the package, and they aren't responsible.

The UPS website and app both showed that these packages were delivered to MY ADDRESS (important data point for later) and they opened an investigation...I don't think they investigated anything, frankly.

So, like a good customer, I waited for @UPS to respond. Never did. I never got ANY response, even after messages, emails, etc.

Finally, I got ahold of someone here on Twitter. Hooray!

Not so much.

UPS now states that the packages I purchased on two different websites...was PURCHASED THROUGH AMAZON. I kid you not.

Remember, UPS's own website (I have screenshots) showed that all this time, they came from Ebay and Etsy. Now all of a sudden, they are changing the evidence.

They then argued that it was Amazon's fault. Even worse, they now changd and said that MY HOME WAS NOT THE DELIVERY ADDRESS FOR THE PACKAGES.

Note this was after months of them saying they delivered packages TO MY HOME.

I deal with @Amazon A LOT. Never really had a problem, and when I have they've fixed it. And I have personal connections there. So I asked them to follow up. And they confirmed that those packages NEVER came from Amazon, and furthermore, they never received ANY notice from @UPS.

So, I returned to the @UPS complaint line, and gave them this information. You want to guess what their response was?

They ghosted me.

Recap: I bought TWO packages from different retailers, coincidentally were supposed to arrive to me on the same day, but were never delivered. @UPS said it was delivered...but now says they delivered it to a different address, and NEVER delivered it to my home.

You would think that once determined that they did not deliver it to my home (as they said in their own website and app in October) alarm bells would ring.

NOPE. They blamed me for giving them the wrong tracking numbers. Now remember...I HAVE SCREENSHOTS FROM THE UPS WEBSITE.

So this is the quality of service you get from @UPS. @CarolBTome should be ashamed.

Its not a huge financial loss (it was something for my kids, they are disappointed). But when UPS gets it THIS WRONG, and can't admit its then their fault, that means they will NEVER admit it.

In short, if I were you, never, ever trust @UPS with anything more than paperwork. They clearly don't mean to keep their promises, and if you have something that is irreplaceable, for God's sake don't hand it to @UPS.

That's my PSA for the day.