If you learn anything from me, let it be this:
How to not get screwed at the car dealership (without getting lucky).
A thread 🧵
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How to not get screwed at the car dealership (without getting lucky).
A thread 🧵
(1/n)
First, context: I have been a car dealer for over a decade. I've been a part of many negotiations.
Important to remember that markets are dynamic, dealers can be emotional, and life is nuanced.
With that said, I hope you enjoy this thread!
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Important to remember that markets are dynamic, dealers can be emotional, and life is nuanced.
With that said, I hope you enjoy this thread!
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1. Start online. Research the car you want.
Edmunds, Cargurus, TrueCar, etc. There is a never-ending amount of information available online.
Most customers come into the dealership knowing more about a specific car than the salespeople do.
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Edmunds, Cargurus, TrueCar, etc. There is a never-ending amount of information available online.
Most customers come into the dealership knowing more about a specific car than the salespeople do.
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Chances are you will quickly find the car you're looking for at many dealerships with a quick, online search.
Dealers try to be on every listing site. FOMO is real!
If you don't, you should probably stop reading this thread as you won't have any leverage to negotiate :)
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Dealers try to be on every listing site. FOMO is real!
If you don't, you should probably stop reading this thread as you won't have any leverage to negotiate :)
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If you plan on trading in a vehicle to the dealership, don't forget to research your own car as well!
Trade-ins are one of the biggest moneymakers for dealerships.
You can get a real online offer within 5 minutes from websites such as Carvana and Carmax.
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Trade-ins are one of the biggest moneymakers for dealerships.
You can get a real online offer within 5 minutes from websites such as Carvana and Carmax.
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2. Get smart. Leverage online tools for the following:
Cargurus > Local Market Prices
Carvana/Carmax > National Market Prices
Kelly Blue Book > Suggested Retail Value
Your friend the local dealer > Anecdotal insight
Combine these data points. Voila, you're progressing.
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Cargurus > Local Market Prices
Carvana/Carmax > National Market Prices
Kelly Blue Book > Suggested Retail Value
Your friend the local dealer > Anecdotal insight
Combine these data points. Voila, you're progressing.
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3. Build up negotiating leverage. You can and should get creative here:
Product quality: Does the car have a blemish on the Carfax?
Redundancy: Does the dealer carry multiple units of this type of car?
Double-dip: Do you have a sweet trade-in that the dealer can retail?
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Product quality: Does the car have a blemish on the Carfax?
Redundancy: Does the dealer carry multiple units of this type of car?
Double-dip: Do you have a sweet trade-in that the dealer can retail?
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Speed: Can you make the purchase in the next 24 hrs?
Relationship: Do you know someone who works at the dealership in management?
Spiffs: Is it the end of the month/quarter? (franchise dealers typically get spiffs from the OEMs for hitting volume targets)
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Relationship: Do you know someone who works at the dealership in management?
Spiffs: Is it the end of the month/quarter? (franchise dealers typically get spiffs from the OEMs for hitting volume targets)
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And the holy grail of leverage... BATNA.
Best Alternative To a Negotiated Agreement.
Essentially, is there another car in the local market that is comparable and similarly priced to the one you're looking at?
If used correctly, this is the ultimate leverage.
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Best Alternative To a Negotiated Agreement.
Essentially, is there another car in the local market that is comparable and similarly priced to the one you're looking at?
If used correctly, this is the ultimate leverage.
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4. Now, you're ready to make the offer. The fun part!
The cardinal rule: Always, always, always make an "all-in" offer based on your budget.
Meaning, offer a flat, out-the-door price for the entire deal (including tax, tags, and fees).
Why do this? A couple of reasons:
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The cardinal rule: Always, always, always make an "all-in" offer based on your budget.
Meaning, offer a flat, out-the-door price for the entire deal (including tax, tags, and fees).
Why do this? A couple of reasons:
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1. Forcing function: The dealer will fight hard to figure out how they can discount the deal.
2. Optics: General Managers and General Sales Managers - who report to ownership - may prefer to reduce fees or ancillary product margin before reducing the price of a vehicle.
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2. Optics: General Managers and General Sales Managers - who report to ownership - may prefer to reduce fees or ancillary product margin before reducing the price of a vehicle.
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Pro-tip: Bring a cashier's check from your bank or local credit union.
This is the ultimate forcing function and will kick the dealer into overdrive.
There is nothing worse than losing a customer with a real check in hand.
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This is the ultimate forcing function and will kick the dealer into overdrive.
There is nothing worse than losing a customer with a real check in hand.
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And that's it! You got the car of your dreams at an attractive price.
Let me know your results next time you shop for a car.
If you enjoyed this thread, retweet, like, and follow me @GuyDealership for many more!
Let me know what tricks or tips you want me to tweet about next.
Let me know your results next time you shop for a car.
If you enjoyed this thread, retweet, like, and follow me @GuyDealership for many more!
Let me know what tricks or tips you want me to tweet about next.
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