The problem with unmoderated online spaces is that a few people will always ruin them. Most conflicts between Reddit can be traced to a handful of active users with a history of angry comments. A mere 0.1% of all Reddits generate 38% of attacks on others, and 1% accounts for 74%. 
A second paper shows that, while unrepentant trolls often need to be banned, most other conflict can be fixed by quickly removing bad posts & educating people about why the content is gone. Trolls aside, giving these explanations reduces future bad behavior by most users.
Here is the paper on community conflicts on the web: arxiv.org/pdf/1803.03697…
And here is the one on moderation: dl.acm.org/doi/pdf/10.114… (which basically boils down to an XKCD comic, as is fitting)
And here is the one on moderation: dl.acm.org/doi/pdf/10.114… (which basically boils down to an XKCD comic, as is fitting)
The same thing holds for bad behavior in games: most people who act badly are having a bad day & can improve. It is why I sometimes wish Twitter had more moderation tools, like deleting a bad reply to a tweet & saying why I deleted it, rather than just choosing blocking or muting
https://twitter.com/emollick/status/1457918177946570754
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