1/Take a moment to empathise and walk in that personβs shoes.
2/Listen to them explaining how what you did impacted them or why it was mistake or hurt etc.
Do not interrupt at all.
Do not interrupt at all.
3/Choose a good time to apologise and a good medium. Letting them hear your voice and see your body language is more effective.
4/Donβt downgrade your apology by using the words:
βifβ or βbutβ
βifβ or βbutβ
5/ Say you are sorry and acknowledge their feelings, take responsibility, acknowledge how it must have felt for them and why it was wrong. Ask them to forgive you.
5/Offer to make amends in some way, compensate, make a new commitment for a way forward.
6/Do not force them to accept your apology immediately nor expect that. It takes time for an apology to marinade and sink in!
Give them space and time.
Give them space and time.
If you benefitted from that, you might like my fortnightly newsletter called Excellence Cubed: getrevue.co/profile/fatimaβ¦
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