Rohan Irvine Profile picture
Aug 25, 2022 17 tweets 5 min read Read on X
The next speaker is Lydia Penkhert

— Designing for everyone? Voice Interaction in public spaces

#uxa2022
Lydia joins us from Germany where it's currently 2am :D
Lydia will give us some insight into the process behind designing a voice interaction, based on project SKILLED.
Lydia was part of a team where a conversational AI was able to answer service related queries and exhibition knowledge for a museum — and most importantly, small talk, where visitors were very inquisitive about many aspects of the robot.
The biggest challenge is the context — public spaces.

Data noise
Data privacy
User acceptance of technology
Changing and diverse users
How do you define the 'diversity' of the user
Here's a family group, immediately showcasing how complex the different perspectives you need to think about.

What they started doing was looking at what customer data they had, to help defining different groups.

Age became a core group of people because it was common
After selecting adults as the first user group to explore, they then defined the interaction design questions they would answer for this and all other groups.

What does the robot need to know?
How should it behave?
How to communicate interaction rules?
For the knowledge, they started with field observations and hearing the topics of conversations and questions the customers repeatedly ask.
Designing the behaviours — when and how to be proactive from the robot side.
What actually happened with the interactions
Having interaction and conversation rules to help guide the conversation.
The next version of the iteration is making a virtual agent, and how the embodiment of a voice interface impacts it's effectiveness.
Public spaces are highly relevant for inclusion
Plan inclusively, observe and iterate
Design for everyone in the space
Q&A
Q: When there are multiple participants, how do they know who's being listened to?

A: We're exploring a light to identify the direction of the person they're speaking to, and indicating they've heard another person and will get to them next.
Thank you so much Lydia!!

#uxa2022
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More from @RohanIrvine

Aug 26, 2022
Final keynote for @UXAustralia 2022!

Christian Crumlish (@mediajunkie)
— Product Management for UX People

#UXA2022
Christian is joining us from the lands of the Muwekma Ohlone Tribe.
"Why is a product manager telling me what to do?"

Christian was being recruited for Yahoo in their platform design team — what happened was one of the PM's passed on him because he was too senior and wouldn't do what the PM wanted.
Read 51 tweets
Aug 25, 2022
Day 2 @UXAustralia!

This mornings keynote is Tim Yeo (@timyeo)

— Design Leadership for Introverts

#UXA2022
@UXAustralia @timyeo For the last 40 years Tim has been an introvert.

And this is how it's been.

Growing up in Singapore he wouldn't really small talk, out in public he was on his phone, or keeping to himself, you know, like normal people.

When he moved to Australia smalltalk found him everywhere
@UXAustralia @timyeo Some introversion myths
Read 48 tweets
Aug 25, 2022
The closing keynote for Day 1 of #uxaustralia is Corey Tutt OAM (@corey_tutt)

— The inspiration for what is DeadlyScience (@DeadlyScience)

#uxa2022
@corey_tutt @DeadlyScience Corey's presentation may contain images and voices of people who have died.
@corey_tutt @DeadlyScience Deadly is a form of slang that Aboriginal and Torres Strait Islanders use to say things are cool, so when you hear deadly science think cool science but better.
Read 33 tweets
Aug 25, 2022
Our next speaker is Jen Blatz (@jnblatz)

— How Enterprise Software Can be Saved by UX Research and Service Design

#uxa2022
@jnblatz Enterprise software is used to satisfy the needs of an organisation or a company rather than individual users.

What makes enterprise systems interesting is they exist to get a job done.

They'll be in it all day long, can be tied to legacy systems, and can be undelightful
@jnblatz The person who buys this software is unlikely to be the person who's using it every day.

Companies need these solutions and the great experiences we desire are usually neglected in these systems.

[but aren't these systems just perfect?]
Read 20 tweets
Aug 24, 2022
The keynote today is Professor Lara Penin

— Thinking Design for this Century

@LaraSPenin

#UXA2022
Professor Penin begins with a land acknowledgment for Woi Wurrung, Boon Wurrung and Wurundjeri where the conference is taking place.

Lenape where She lives.

Guarani, Tupi, Kaingang, Terena where she grew up.
What is the new version of design, and how do we do things differently this time round for greater care, equity and justice for all?
Read 33 tweets
Aug 27, 2021
Our last speaker for the day is Erin Malone - Principal at Experience Matters Design



Mapping Hate - Deconstructing the Ecosystem

#uxa2021 #uxaustralia
Erin will share a project she worked on with @ADL
A bit about both organisations
Read 36 tweets

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