Thread by @cmdibley

So @Qantas After being told by Mira in your call centre that I could not transfer the name on a flight to my daughter’s wedding as my husband recently and unexpectedly died, even though she could not tell me why & there not being anything in my 8 pages of Terms and Conditions

stating that I could not transfer the name, Mira said she would partially refund the amount paid for my husband’s ticket to his credit card. I advised her the credit card had been cancelled and again that my husband had died. She insisted Qantas could transfer the funds in 8

weeks to the cancelled credit card. I disagreed but she told me to go to my bank and confirm that she was right as ‘Qantas does this all the time.’ Guess what? The CBA said of course money cannot be transferred to the non-existent account of a non-existent customer. The money

will just bounce back to Qantas and the CBA will never know a failed transaction had been attempted. How could they? The account does not exist. Why are you making this so awful @Qantas ? I just want to transfer the name on my husband’s ticket to my best friend’s name so she can

come to my daughter’s wedding. You won’t let me do that and you won’t refund my money. The CBA has provided me with paperwork and assistance to help me in my struggle. Did I tell you that my beloved husband died six weeks ago and this is a nightmare?
#SpiritofAustralia #Qantas