This is my research into the Kafkaesque user experience offered by @FAFSA when chatting with the Federal Student Aid Information Center to find out very basic contact information for an incarcerated borrower. 
This means that unless an incarcerated borrower is at the rare prison that has approved the 1-800 number for @usedgov or there is a prison staff who helps them call, they have no way to find out basic #studentloan info like servicer or balance, even if they have outside help
People in #prison don't have internet, most prisons don't allow 1-800 calls, @FAFSA doesn't have a non 1-800 number, there's no physical mailing address, and the Federal Student Aid Information Center said they wouldn't talk to someone else, even if they had a POA
And this isn't even about the #studentloanforgiveness application. This is just to find out basic info about someone's account.
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