I'm happy to report that my most recent article (with @DeucesTecum) has been published with @DickinsonLRev.
It uses student loan complaints in the CFPB database as a proxy for customer satisfaction.
ideas.dickinsonlaw.psu.edu/cgi/viewconten…
#studentloans #fintech #CFPB #consumercomplaints
It uses student loan complaints in the CFPB database as a proxy for customer satisfaction.
ideas.dickinsonlaw.psu.edu/cgi/viewconten…
#studentloans #fintech #CFPB #consumercomplaints
We created a novel data set drawn from the @CFPB's consumer complaint database. Using only student loan complaints, we found 212 companies were complained about.
We then identified which complained-about companies were fintechs.
We then identified which complained-about companies were fintechs.
We then compared the complaints against these fintech lenders and/or servicers to the complaints against non-fintech lender/servicers.
In general, we find very few complaints against fintechs. Are fintechs doing a particularly good job making and servicing student loans?
In general, we find very few complaints against fintechs. Are fintechs doing a particularly good job making and servicing student loans?
But complaints against fintechs are heavily concentrated around the issue of confusing or misleading advertisements. We suggest this might be a particularly fruitful area for intervention by the CFPB.
In a follow-up article, we review the narratives associated with student loan complaints and identify some additional areas for possible intervention. Watch this space for an update after the February/March law review submission cycle!
• • •
Missing some Tweet in this thread? You can try to
force a refresh
