Posting this for a friend!
He had booked a business class ticket for his 80+ granny from chennai to frankfurt (24/1/23) via @lufthansa. Since she was old, she needed wheel chair assistance in the airport! Apparently you need to call the airlines prior to avail the facility!
1/n
He had booked a business class ticket for his 80+ granny from chennai to frankfurt (24/1/23) via @lufthansa. Since she was old, she needed wheel chair assistance in the airport! Apparently you need to call the airlines prior to avail the facility!
1/n
@lufthansa @aaichnairport
the phone from which the airlines had to be called, wasnt working!
on contacting @lufthansa they said thy wer sending the wheel chair, 10 minutes of standing, no wheel chair, we had to wait 30 mins with a 80 yr old lady who ws standing!
#poorservice
2/n
the phone from which the airlines had to be called, wasnt working!
on contacting @lufthansa they said thy wer sending the wheel chair, 10 minutes of standing, no wheel chair, we had to wait 30 mins with a 80 yr old lady who ws standing!
#poorservice
2/n
@lufthansa @aaichnairport
you asked us to come before 3 hrs, we have booked business class for a 80+ for a service and there are no chairs outside for someone to sit..how on earth do you expect a senior citizen to wait for 30 mins
#poorservice
3/n
you asked us to come before 3 hrs, we have booked business class for a 80+ for a service and there are no chairs outside for someone to sit..how on earth do you expect a senior citizen to wait for 30 mins
#poorservice
3/n
@aaichnairport
customer care exec, wen asked for a solution, said they didn't hv any, the poor lady had 2 walk! thankfully she could walk! wat happns 2 those who cant??
@lufthansa is tis yr customer care service?!
wat is the point of buying a buisness class ticket?
4/n
customer care exec, wen asked for a solution, said they didn't hv any, the poor lady had 2 walk! thankfully she could walk! wat happns 2 those who cant??
@lufthansa is tis yr customer care service?!
wat is the point of buying a buisness class ticket?
4/n
@lufthansa #poorservice please don't prefer flying with them anymore! 👎🏼👎🏼
@aaichnairport when are you going to make your airport, senior citizen friendly!
one of the worst customer care in the world!
ashamed that chennai has such a shambles of an airport!
#poorservice
@aaichnairport when are you going to make your airport, senior citizen friendly!
one of the worst customer care in the world!
ashamed that chennai has such a shambles of an airport!
#poorservice
@threadreaderapp unroll pls
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