Posting this for a friend!
He had booked a business class ticket for his 80+ granny from chennai to frankfurt (24/1/23) via @lufthansa. Since she was old, she needed wheel chair assistance in the airport! Apparently you need to call the airlines prior to avail the facility!
1/n @lufthansa @aaichnairport
the phone from which the airlines had to be called, wasnt working!
on contacting @lufthansa they said thy wer sending the wheel chair, 10 minutes of standing, no wheel chair, we had to wait 30 mins with a 80 yr old lady who ws standing!
#poorservice
2/n