Thread by @Renisha2811

So here are my questions:
1. How was an upgrade authorised by @Vodacom without my consent? Bear in mind that I had to verify my identity after merely sending an e-mail to @Vodacom customer care which required my ID number, Bank name and account type and the physical or postal

address that appears on my account.

2. Who was the @Vodacom employee who signed off on the upgrade? Did they receive a commission? In which case, this is a perverse incentive that promotes fraud.

3. How was the address changed on my account statement? I received no notification of this change. No due RICA process was followed by @Vodacom. @wendyknowler @ICASA_org

4. Who delivered the devices to the recipient? How was their identity verified as the contract holder? Where are the hard copies of the documents that were verified? @Vodacom @wendyknowler @ICASA_org

I was informed by Rafiq at the @Vodacom call centre that this transaction cannot be traced to a specific person or @Vodacom branch or employee because it occurred "online." @wendyknowler @ICASA_org

My frustration with this whole issue stems from:
1. The nonchalance from @Vodacom regarding a fraudulent incident which can be criminally charged.
2. The lack of communication between the different divisions within @Vodacom as evidenced by the offer to buy insurance

for stolen items.
3. No apology or remorse from @Vodacom. It seems to be their standard of service.
4. The fact that the fraudulent upgrade still reflects on my account and will most likely be charged to my account at the end of the month.
@carteblanche @DeviSankareeGovender

How many other consumers are being defrauded in this manner by @Vodacom? How are @Vodacom employees being held accountable for their actions or lack thereof? @carteblanchetv @wendyknowler @Devi_HQ @Vodacom @MTNza @CellC @ICASA_org #PASA @PaymentsAssociationOfSouthAfrica