So here are my questions: 1. How was an upgrade authorised by @Vodacom without my consent? Bear in mind that I had to verify my identity after merely sending an e-mail to @Vodacom customer care which required my ID number, Bank name and account type and the physical or postal
address that appears on my account.
2. Who was the @Vodacom employee who signed off on the upgrade? Did they receive a commission? In which case, this is a perverse incentive that promotes fraud.
Mar 2, 2023 • 21 tweets • 11 min read
I have given @Vodacom 48 hours to make amends since the incident on Monday night. I refrained from immediately ranting on social media because I believe that mistakes happen and everyone deserves a fair chance to redeem themselves. Time's up.
It's Monday night. I'm working an overnight shift at a new job. I log into my banking app after midnight to see if I've been paid. (Yes, IF. When you work for the Department of Health you cross your fingers and hope for the best. But that's a story for another day)
Mar 1, 2023 • 8 tweets • 6 min read
So here are my questions: 1. How was an upgrade authorised by #Vodacom without my consent? Bear in mind that I had to verify my identity after merely sending an e-mail to #Vodacom customer care which required my ID number, Bank name and account type and the physical or postal
address that appears on my account.
2. Who was the #Vodacom employee who signed off on the upgrade? Did they receive a commission? In which case, this is a perverse incentive that promotes fraud.
