It's hard to measure the value of citations because:
🔸Citations take anywhere from 1 week to 1 year to get reviewed & go live
🔸Google can take 6-12 months to identify & index citations
🔸Other SEO work is done during this time, so it's hard to tell which gains come from where.
This is where some interesting research from @getuberall comes in.
They studied 6000 listings:
🔸3000 of them were only listed on the base directories (Google, Apple Maps, Facebook and Bing)
🔸the other 3000 were listed on an extended network of directories (up to 40 sites)
They found that the group that was listed on an extended network of sites got significantly more visibility across the board:
🔸89% more visibility in direct search
🔸77% more visibility in indirect search
🔸65% more visibility in Search Views
🔸91% more visibility in Maps Views
Not only that, but they were converting much better than the other group. They received:
🔸102% more driving directions
🔸13% more phone calls
🔸87% more website clicks
But what about citation consistency?
Again, it's difficult to test the impact of citation consistency, but it's generally agreed that you should have consistency on the sites with real human traffic (i.e. Google, Bing, Apple Maps, Facebook, Yelp, Yellow Pages)
Why? Because you need to make sure your business information is correct, so that your customers can:
🔸Call the right number
🔸Drive to the right address
🔸Know the right hours of operation
Don't forget to be consistent on the data aggregators as well because they propagate information across the entire Internet.
If Google picks up this incorrect information, they often change the information on your Google Business Profile, too...
... which can be a problem.
@Miriam_Ellis_ found that 52% of people who left a negative review did it because of false/incorrect business info online.
This makes sense. If a customer drives all the way to your business, and then you're closed, they might leave a bad review.
In summary:
🔸Citation consistency is important on sites with real human traffic and the data aggregators
🔸You can increase your visibility and conversions with citations on a wide set of directories (50-80 sites)
🔸Listings on industry-specific sites are especially beneficial
🍿 Get the video version of this info here, and while you're there, subscribe for more local SEO content 🙏
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When your business is listed on page 1 of these sites' results, you now have a mention and a link from another site that's ranking on page 1 of Google for your primary keywords.
✅ Keywords in the following sections DO impact rankings:
1. GBP Business Name ™️
Though it's against the rules to use anything other than your official business name, Google rarely suspends businesses that do 🙄
This is the most powerful GBP section you can add keywords to.
To be safe from suspension, change your business name officially in the following places as well:
🔸 Government sources (register a "Doing Business As" name)
🔸 In your logo
🔸 On your website
🔸 In your signage
🔸 In all your citations (@whitespark can help you with this)
🔸 Website not updated in past 6 years, had a 1-sentence homepage, and had no other pages
🔸 No new reviews in 6 years
🔸 No new links
🔸 No updates to GBP
Thus, the ONLY variable in my test were the predefined services.
First, I established the business's baseline rankings by creating a new campaign in the @whitespark Local Rank Tracker to specifically track the keywords from the predefined services.
As you can see, with 5 days of tracking, the business had hardly any rankings for these terms.
Sadly, the Q&A section gets neglected by most businesses, but it’s a huge opportunity to drive leads and conversions.
You don't want it to look like the top example. You want it to look like the bottom.
1. Don't just wait for your customers to ask questions! The best way to get the most valuable questions on your profile is to seed the Q&A section yourself.
Before, you had to log in and ask/answer on the Profile itself, like this: