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Deepinder Goyal Profile picture
@deepigoyal
May 19 • 6 tweets • 3 min read Twitter logo Read on Twitter
Out now - Our Q4FY23 Report: zomato.com/blog/q4fy23

If you have any further questions or feedback, please email us at shareholders@zomato.com. Always listening!

Quick snapshots in the 🧵
#Profitability
We promised this in Aug ‘22 and have delivered: Zomato (ex Blinkit) is adjusted EBITDA +ve in Q4FY23.

Next up, we aim to make the entire biz (including Blinkit) profitable within the next 4 quarters. I’m 9/10 confident of achieving this.

(2/n)
#ZomatoGold
Zomato Gold scaled to 1.8 mn members during the quarter.

I have to give it to the team for ensuring that the launch didn’t affect the overall profitability timeline - by offsetting negative impact on contribution margin by other revenue and cost levers.

(3/n)
#DeliveryPartners
Since the start of our food delivery operations, we have helped generate earning opportunities for ~2.4 million DPs.

I’m also proud to say that we have onboarded 100 differently-abled DPs (of a target of 300 by Dec ‘23), who delivered ~9K orders in FY23.

(4/n)
#Sustainability
We continue to deliver on all sustainable initiatives that we have undertaken.

We were plastic-neutral in FY23, purchased renewable energy certificates equivalent to our electricity consumption, and have seen good growth in EV-based delivery volumes.

(5/n)
#zomatovszomato
Finally on to the much-asked question: Is it Zo-maa-to or Zo-mai-to?

Folks, here’s my answer: It doesn’t matter. They both deliver on time (including profits) 🙂

(6/6)

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More from @deepigoyal

Deepinder Goyal Profile picture
Oct 19, 2021
An ignorant mistake by someone in a support centre of a food delivery company became a national issue. The level of tolerance and chill in our country needs to be way higher than it is nowadays. Who's to be blamed here?
On that note, we are reinstating the agent – this alone is not something she should have been fired for. This is easily something she can learn and do better about going forward.
And remember, our call centre agents are young people, who are at the start of their learning curves and careers. They are not experts on languages and regional sentiments. Nor am I, btw.
Read 4 tweets
Deepinder Goyal Profile picture
Apr 21, 2021
Today, along with thousands of our restaurant partners, we just rolled out a “priority delivery for covid emergencies'' feature on the Zomato app. This feature will allow our customers to mark *This order is related to a COVID-19 emergency* option during checkout. (1/4)
At Zomato, we will prioritise these orders by providing fastest rider assignment, and dedicated customer support in case of queries. Thousands of restaurants have pledged to prioritise these orders in their kitchen above all others. (2/4)
All deliveries to such customers will be contactless by default to ensure the safety of our riders, and subsequent customers. Needless to say, all customers should opt in for contactless deliveries right now. (3/4)
Read 4 tweets
Deepinder Goyal Profile picture
Oct 12, 2020
Happy to share that India food delivery volumes have reached pre-COVID peaks. A number of cities are now at over 120% of pre-COVID peaks.

[1/n]
Food delivery is one of the safest recreational options available to our customers during the pandemic. Going forward, we anticipate the food delivery sector to continue to grow at ~15-25% m-o-m for the foreseeable future.

[2/n]
Since March 23rd, 2020, we have delivered a total of 9.2 crore orders – and there have been zero reported cases of COVID transmission through food delivery, or our food delivery agents.

[3/n]
Read 7 tweets
Deepinder Goyal Profile picture
Jun 30, 2020
Earlier today, we launched an initiative to rechristen Zomato Gold to Zomato Pro — and make it a bigger, all-encompassing membership for dining out and food delivery. [1/n]
What happens if you are a Gold member? All our Gold members across 10 countries get automatically upgraded to Zomato Pro starting August 1, and members will get access to a wider array of additional benefits at no additional cost. [2/n]
Zomato Pro has been thoughtfully designed to be much more friendly for a much wider variety of restaurant businesses – we have ~50% more partner restaurants on Zomato Pro than what we had on Zomato Gold. [3/n]
Read 9 tweets
Deepinder Goyal Profile picture
Apr 18, 2020
Contactless Dining. We anticipate dining out will undergo significant & permanent changes in the way it operates. Based on some recent consumer studies, diners are ranking safety assurance and hygiene as their top factors when they choose a restaurant for dine in. @grvgpta

[1/n]
At Zomato, we are proactively working on initiatives that will help make the restaurant industry bounce back faster when the current restrictions are lifted, by adopting technology-based safety solutions.

[2/n]
Post the lockdown, we’ll be introducing a new feature called Contactless Dining with the aim of making the dining experience safer and more efficient by eliminating the use of high touch elements at restaurants.

zomato.com/blog/contactle…

[3/n]
Read 7 tweets
Deepinder Goyal Profile picture
Apr 16, 2020
Food and grocery delivery are essential services, and in spite of everybody’s best efforts, not fully risk-free. Customers should be cognisant of the risks involved and follow careful package handling practices if they are getting anything home delivered.

[1/12]
The latest FSSAI guidelines make some things very clear – there are no reports or any evidence of COVID-19 being linked to transmission by food. Viruses need to enter living cells in order to be able to replicate. Unlike bacteria, they never replicate in food.

[2/12]
In the case of COVID-19, the main risk involved is human-to-human transmission during food handling – i.e. from close contact with an infected food handler or customer. (This is the primary reason why we launched contactless delivery).

[3/12]
Read 12 tweets

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