Thread by @mastersinvest

‘According to Henry, anyone who had invested $12,000 in 1962 would be worth over $1 million in 1969.’

- Thomas Bloch

“In every business and particularly every service business, people are the most valuable asset. The people who meet our customers face-to-face are H&R Block. Our success has always been due to quality, customer-oriented people in our organization.” Henry Bloch

“We were worried about competitors coming into our market. That's why we never talked publicly about how well we were doing. People always asked, 'How can you afford to stay in business by charging only $5?’” Henry Bloch

#under_the_radar

“We were in the business of the business of preparing tax returns. There's a big difference. We weren't really looking for accountants. We were looking for entrepreneurs." Henry Bloch

#entrepreneurial_spirit

“We must start with the customers, not the P&L.” Russ Smythe, ex CEO

“Henry knew that the best ideas came from the folks in the field.” Thomas Bloch

“Almost every employee, including seasonal tax preparers, was awarded stock options… One of the side benefits of the stock option plan was the pride of ownership it instilled in many employees," Dick Bock wrote in his memoirs.” Thomas Bloch

#promote_ownership

"Every facet of our business is secondary to customer satisfaction." Henry Bloch

#exceed_customer_expectation

“The whole business is nothing but little details.” Henry Bloch

#lollapalooza

“Even as the small business developed into a big business, it still felt like a family business. As Newsweek put it, "One key to the Blochs success is a folksy, personalized approach to customers, who frequently view Internal Revenue as a dread monolith.” T Bloch

#family_culture

"Dick Bloch was as penurious a person as God has ever made."

#frugality