People are often looking for recommendations, so it is helpful to use your own experiences as references to suggest something that they may enjoy. A recommendation where someone gains new info on a subject is most helpful, best done through word of mouth. @nytimes #kellyclass Sometimes it's easier to retain someone’s attention and focus by scheduling when you’ll have certain events, announcements etc. An example of this is when Youtubers who post content on certain days, and monitor as their fans tune in to the video on schedule @nytimes #kellyclass