Amanda Bernardo Profile picture
Improving client service delivery in the #GC through human-centred design and change management #GCDigital | #Endo + #MentalHealth Advocate | Published Author
Jul 14, 2019 8 tweets 4 min read
At our recent #OneTeamGov lunch, I asked the question: “If we keep turning to culture as a root cause for many of the problems we face in the #GC, what steps can we take today to start improving that in our departments and agencies.” I went on to explain that we almost avoid 1/ dealing with “culture” because we acknowledge it as a major system change that not one single person or department can resolve. So, instead the issues stemming around culture continue to build and while modified solutions are introduced, the root cause continues. 2/
Jun 10, 2019 7 tweets 5 min read
Happy #NPSW to all my #GC colleagues who are working hard each and every day to make a difference in the lives of Canadians! #Canada wouldn't be the same without your contributions or stories!

Here's my public service story ... (thread) #GC2020 When I was younger, I never imagined becoming a public servant. Arguably, back then it wasn't a career that was promoted to me in high school or even university. I didn't grow up thinking: "One day I'll be a Policy Analyst or Senior Advisor" ... #NPSW