I lost both my parents in this tragic & horrific crash. I submit to Allah’s will. However the ordeal we are suffering at the hands of #PIA is inexcusable. Callous, Insensitive, incompetent.... #PIAPlaneCrash @Official_PIA it has been 4 days, how hard is it to organize a communication protocol that is both accurate and compassionate. Why are we getting multiple phone calls at every shift change asking extremely crudely, “aap ko bodies mil gai hain?”