My first humanitarian convoy into Ukraine driving a shopping trolley with a Vat of soup! .@RachelWatson27 and I serving soup to Ukrainian refugees in #Ukraine. As soon as the sun goes, it gets very very cold. Little tots out in freezing conditions. Some have walked from Lviv.

Now at the Poland Ukraine crossing point. A slow trickle of people crossing as only 2 Ukrainian officials able to process. Reception is really good though. A real calmness and dignity again. Just bumped into Dundee charity Shiobhans Trust. Doing a spectacular job feeding refugees on first arrival.

Just leaving refugee reception centre in Przemysl.
The reality of refugees hitting me once again. No tears but a quiet,dignified atmosphere. Women and Kids. Their lives packed in carrier bags. An astonishing response from across Europe. Small groups from Sweden to Portugal. But the Polish response is incredible. Efficient and compassionate.

Just caught up with @ScotPolAuth TV and this caught my ear.
Grant Macrae eloquently describes what benefit tracking should be. Unfortunately, that's not what is being reported to the Authority. It's not actual benefits that are being reported its actual perceived benefits.
If for example I design a new call handling system and perceive at the business case stage that it will save the time of 10 officers because it's more efficient, that sounds good.