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Penny Pereira Profile picture
Penny Pereira
@PennyPereira1
Q Initiative Managing Director @healthfdn Interested in process & system change, and networked learning. Views my own.
Sep 15, 2020 • 9 tweets • 4 min read
So much talk about positive service innovation since #covid, but what’s really signficant? Check out @HealthFdn new analysis. Personal summary below: (1/8)
health.org.uk/publications/l… First, let’s step back from 1000s of localised changes to ask what the major shifts are – looking across sectors. Many ‘innovations’ build on ideas and evidence built pre-covid: that’s where we focused. (2/8)