2005: Creating Great Customer Experiences, a how-to book. Did my homework, wrote a great proposal, researched agents. I pitched agents and small publishers directly. I got 24 (25?) thanks-but-no-thanks letters.
Some were boilerplate, others included a small, encouraging scrawl. Most common no: “we already have 1 (2, 3) customer SERVICE books on our list, we can’t sell another.” Even though my book was about analyzing the customer EXPERIENCE. #writingcommunity
