I'm still noticing a lack of good books amongst the #servicedesign community that actually speak to organizational dynamics and change. I wrote this post for a friend but I thought I would also post it here for those that might find it useful Warning: Tweetstorm ahead! 1. The Fifth Discipline: The Art & Practice of The Learning Organization By Peter Senge goodreads.com/book/show/2551… Pretty foundational book speaks the principles of what needed to create effective learning organizations