Proud Dad. Birds, art, golf, governance, and other random stuff. (He/Him)
Jul 5, 2018 • 11 tweets • 6 min read
Allow me rant for a minute or two about @AirCanada and #CustomerService or more appropriately the lack thereof. I returned from a visit to Phoenix, arriving at #YUL at 12:45 a.m. My checked suitcase arrived on the baggage carousel at around 1:15 a.m. /1
My golf clubs, which @AirCanada knew had not made it onto the plane as soon as it backed away from the ramp in #YYZ were nowhere to be found. So, after virtually every other passenger had vacated the terminal and were on their way home, /2