Discover and read the best of Twitter Threads about #CustomerService

Most recents (13)

While I’m on the subject of strangers being weird. Here’s a #thread on a #homophobic #microaggression I experienced, also from this @HiltonHotels hotel I’m in. It includes some thoughts on behavior for #customerservice folks.
So I am in Houston where one of my partners lives. My partner is a white non-binary femme & we had spent the day together before I checked into the hotel yesterday. The person checking us in said “Are you two together?” and I said yes.
The front desk person began checking me in and then said “Do you want a double suite?” I didn’t understand & asked them to repeat. The person said “You’re registered for a king bed, do you want a double suite instead? With two beds?”
Read 7 tweets
I LOVED MAMAEARTH PRODUCTS UNTIL YESTERDAY
Long thread alert 🚨
By a mother who was in Emergency Room last night with her 2 months old baby.
It’s not a hate rant so trolls stay off as you will be conveniently ignored.
@mamaearthindia
1/2 Disclaimer- it’s not to defame any brand.
I have been a loyal customer of @mamaearthindia products (all of them) until yesterday I opened this box of disaster for the first time to use on a very small nappy rash on my baby’s perianal area. @GhazalAlagh @VarunAlagh
1/3 the moment I applied this cream on her rash , she started crying excessively. I thought it’s just because I touched her affected area. (She has worn diaper only 4th time yesterday in two months) she is on cloth nappies. The rash was minimal. The crying became louder
Read 16 tweets
This is an appeal as a good samaritan 2 all those who R going 2 buy infinixmobiles @InfinixIndia.

DONT BUY THEM & TELL OTHERS ALSO NOT TO.

Reasons.

CHECK THE THREAD 👇

@InfinixXclub @flipkartsupport Ministry of E & IT @GoI_MeitY @CSCegov_ @_DigitalIndia @SecretaryMEITY #tech
👉 Their phone has malware, adware, bloatware and upload your phone's data to their servers. You get to pornographic and objectionable ads everywhere. And you CANNOT do anything about it.

#infinixindia #infinix #flipkartchorhai #flipkartsupport #flipkartbigshoppingdays
👉 Their phone has an app called " app update" which automatically and unbeknownstly installs after downloading the apps which you never legitimately downloaded from @GooglePlay.

This particular app is highly lethal and dangerous to the phone as pointed by @Malwarebytes.
Read 21 tweets
#BOYCOTTS: Your Quick-Start Guide buff.ly/2JGy9B0

( $BCE shareholders & #Advertisers partnering with #Bell media )
pluspora.com/people/b966681…
TARGET #ADVERTISERS who fund & support #business practices of #Bell Canada #BCE #Telecom #CRTC #elxn43 #partnerships #competition BOYCOTTS are a tool for holding a company accountable for actions against workers, consumers, communities, minorities, animals or the environment. It is marketplace democracy in action. Consumers voting with their money for social and economic change. (BELL MEDIA LOGO) - Lack of public accountability, no adherence to regulations, unfair business practice. WARNING TO ADVERTISERS
Which #Business (paying #Bell Media through #Advertisements on #CTV),
do you think Canadians should #Boycott first?

Here are three that #advertise daily with #Bell_Media
Rewarding $BCE Shares by unethical business practices?
Bell answers to none of their customers. #CHANGE Partnerships and Advertisers that are willing to share their reputation with Bell Canada KIA Canada, JEEP, BluenoseRV Center Bridgewater NS and more
Read 50 tweets
Part 1: The days of being rewarded for being a @Tesla returning customer/owner are sadly long gone. I didn't want to admit it, but today I was hit in the gut with the hard truth. My wife and I purchased our first #ModelX back in 2016. It was a splurge to be sure, but we (contd)
Part 2: ... Believed in the company and the long term value of the product. We were amazed by the level of service and it felt magical every time they picked up the car from our house and left a loaner in it's place. In 2017, I set the cross country record in my friends (contd)
Part 3: #ModelS from LA to NYC and made a YouTube video about it, which was picked up by all major tech outlets and local news stations, then tweeted by @Tesla and @elonmusk . That year we also bought our second #ModelX after our 1st one saved my wife's life in an accident (contd
Read 11 tweets
Je suis au sol (cliquez pour dérouler le contexte). #CustomerService
J'ai géré une team SAV délocalisée pour gérer les réseaux le soir et le week-end, 100% dédiée à la marque. Ce qui arrive sous vos yeux n'a qu'une seule cause : choisir un prestataire à bas coûts, mal outillé pour le job. Mais surtout : ne pas former les agents.
On pourrait croire que c'est un bot, mais je vous assure : c'est un agent humain qui répond, au travers de @Dimelo_fr. C'est un outil qui agrège les messages pour faciliter le traitement. A partir de là, deux scénarios possibles :
Read 9 tweets
Great #CustomerExperience is a series of things you need to do consistently over time. And it is difficult to do if you don't first establish it as a company or business culture. Not just policy, culture.
When your #CustomerExperience policies aren't born out of an existing company culture, will A. Spend too much time trying to get people to stick with the policy. B. Rely too heavily on a carrot and stick approach to outstanding service. C. Create staff who will not be innovative
Policies without culture require too much policing. As a business owner, you do not have the time for that. It is cheaper & more rewarding to entrench a culture of amazing #CustomerExperience in every staff you hire. Give them the room to take initiative and watch them flourish.
Read 7 tweets
Another card consolidation scheme. "Curve".
Whether you're a small business or a giant payments provider, if some nobody startup tries to wedge itself between you and your customers, f$%^ them up, with extreme prejudice. Seriously.
My previous comments on Curve's lazy, cynical, parasitic business model:
Another failed scheme from a few years ago, "Fuze"
facebook.com/ideafaktory/po…

And Amazon tried this with their "wallet"
facebook.com/ideafaktory/po…
Read 6 tweets
#nebrasummit opens with reminding we are a region of 156 clubs, 2300 license holders, 139 events
SoTU: road rider days, 11,766, down 7%, for 41 events, down from one YoY
cx rider days, 11498, down 22% for 31 events, down from five YoY
#hotlinetake : KMC is looking at Hartford for '19
Read 115 tweets
@Delta I’m furious. Your staff at Skymiles specifically told me I could check three bags on a flight to Guatemala. I show at the airport and they tell me there’s an embargo and I can only check two. Now what?!
This is the worst thing an airline has ever done to me. Way to treat first class passengers @Delta.

So let me break this down because I’m ready to inflict some pain. #CustomerService
I have a long trip to multiple locations. One leg of this is official travel. For that reason and others I have a need for a great deal of gear. #AirTravel
Read 12 tweets
Walmart insists you show a receipt. They can’t do that. 1) you didn’t sign a membership agreement (aka Costco) and 2) once you buy a product, they’re searching your property. You have the right to refuse. @Walmart any comments on how your worker treated my mother?
2) She behaves differently pre-recording. My mother had to go into Walmart for a can of paint (we avoid at all costs) and she insinuated my mother was stealing when she said “no” to the receipt check. She threatened to call a manager.
(3) the manager arrived. Allowed her to belittle the customer and speak in a patronizing tone. She then doesn’t like hearing the word “sh*t”? Please 🙄 #walmart #KnowYourRights #Shopping #CustomerService
Read 3 tweets
#Thread on new features and updates announced in release notes of #MSDyn365 Oct'18: docs.microsoft.com/en-au/business…. This is an excellent longread. Thread is just #TLDR for #CE specific/related features

#PowerApps #CDS #Flow #USD #Sales #FieldService #USD #Portals #AzureML
Starting with #MSDyn365 #Sales updates:
1. Playbooks: Think of it as Barney Stinson's playbook. Basically set of "automated repeatable sales activities" that help in winning opportunities. Looks like it'll be a set of activities which could be assigned to users
2. #MSDyn365 #Sales will feature deeper integration with LinkedIn, including capability to send InMail and adding LinkedIn related step in Business Process Flows

3. Out of the box @MicrosoftTeams integration
Read 31 tweets
It's a criminal offence to falsifying a legal instrument. But if the #MetPolice / #LBRUT do it, then there is not even an investigation. 12 years of silence. Evidence to prove it - ukcoverup.com/search-warrant-

#skynews #lbc #theresamay #uk #bbcnews #coverup #c4news #worldnews #ukgov
Welcome to the #Metpolice who also changed & falsified my arrest details. Have a look at the evidence here ukcoverup.com/arrest-details as it's all easy to prove & that's why it's never addressed

#R4today #corruption #coverup #leadership #values #corevalues #bbcnews #skynews #itvnews
Read 97 tweets

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