Ratul Aich Profile picture
🌟 UX Principal Consultant, PGJMC (Journalism), BSc Viscom (Film), Diploma Animation. Screenwriting Erotica. https://t.co/XMTsjY1Lh8 | https://t.co/NzS1MtQz73

Dec 9, 2018, 5 tweets

Received a mail from IRCTC customer care. @IRCTCofficial @RailMinIndia

Dear Customer,

Kindly note that credential like mail id & mobile number once get registered under any user id related to irctc the same credential cannot be relocated or re user at any other user id of

IRCTC even after deactivation of same user id.

Why such rule? How would I find a unique number in the market to purchase? What if after purchasing a number I find out it is associated with an existing IRCTC account of another person.

The number is mine and I should have the right to register. The account is mine and I should have the right to deactivate my account and free the number. Deactivating don't mean deleting and all the history will be maintained privately. This is an Access & Security problem.

Waiting for quick resolution. #UX #CX #IRCTC

"Diya tale andhera." India leading software industry and here is IRCTC. Much better to give @deepkalra @vijayshekhar to maintain IRCTC who have already succeed in similar domain. At Least they will collect feedback and progress constructively.

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