Discover and read the best of Twitter Threads about #UX

Most recents (24)

@nathanshedroff @daveixd @bkenna1 @impactology I mostly concur. The silo’ing we see in many organizations is bad.

But you didn’t say that silo’ing of related design disciplines is bad. You said there are no meaningful disciplinary distinctions:

“There is no difference between #UI, #UX, #IXD, etc. They are the same thing.”
@nathanshedroff @daveixd @bkenna1 @impactology Unlike @nathanshedroff, I do not see anyone advocating for silo’ing. But I do see people advocating for being dismissive of distinctions between different classes of design problems and the disciplines devoted to addressing them with appropriate methods.
@nathanshedroff @daveixd @bkenna1 @impactology My memory of the late ’90s is not UXD generalists who had been solving digital design problems well for years facing upstart territorial specialists with a lack of holistic awareness. My memory is the opposite.
Read 9 tweets
Problemas de #UX de #DEBIN #CREDIN #CASHIN via #PRISMA, hilo...
👇👇👇👇👇👇👇👇👇👇👇👇👇
Uno está en su #homebanking, y quiere, ponele, usar este maravilloso nuevo sistema #DEBIN para mover guita a su #Uala (u otra cuenta) en forma instantánea, q es la gracia de este sistema -y que, ojo, funciona!. Ej en #Itau
Transferencias-> A cuentas Virtuales.
1er error: el sist de PRISMA permite no sólo mover plata a ctas virtuales (con CVU c v corta) sino como veremos más abajo,también a ctas bancarias tradicionales con CBU (c B larga :)
O sea, el menú de Itaú es confuso, deberia ser
"transf y solicitudes instantáneas"(DEBIN-CREDIN)
Read 18 tweets
Great discussion of reasons why the trolley problem is not the right discussion for #AI #ethics

"If we want to make ethical AI, we should be... training self-driving cars to work in ways that we, as a society, can approve of and endorse."

qz.com/1716107/ via @qz
Decisions for what an #AI system will do are determined long before they are in use.
If the people making the AI aren't ethical, how can we expect the system to be?
Ethical, diverse teams are need to develop ethical, safe AI systems.
Excited to talk about this topic, self-driving and AI ethics at #WorldUsabilityCongress in a few weeks in Austria!
🤖 🚗 🤖 🚙 🤖
@worlduxcongress #ux #ai #ethics #design #uxresearch #usability
Read 3 tweets
A *parti* or *parti pris* is the central idea or concept of a design. Often represented by a simple sketch or drawing.

(Source: 101 things I learned in architecture school, Frederick. Image source at link).

#design #designmtw mgerwingarch.com/m-gerwing/2011…
From the architecture books I've been reading, the #ux world is underread: likely because "it's not tech" which dodges fundamental similarities - architects design things that require engineers.

There's a 2000+ year history we can learn from. I'll keep sharing salient gems.
"An architect knows something about everything, an engineer knows everything about one thing." - Frederick (101 things)

Which is reminiscent of all the unicorn / t-shape / specialist vs. generalist discussions that often happen in the #ux world.
Read 6 tweets
This description of the sorry state of the ways we understand #UX is very, very good.

And I have some quibbles with its telling of history which I hope folks will find useful in the discussion already brewing around this piece.

medium.com/spotless-says/…

1/
I have an old telling of the history of #UX design which takes a different slice through things and focuses on the way that it bound together different tribes of practice in an overlapping space of work

boxesandarrows.com/this-thing-tha…

2/
An important thing which I see present but unspoken in Max Taylor’s telling of #UX is WHY the term emerged when user experience has been a question in products and services since long before the expression “user experience” was coined

(Psst! It’s the SOFTWARE!)

3/
Read 12 tweets
0/12- So... you feel devalued at work. That your work (craft, perspective) isn't appreciated. You feel diminished and pushed to the side. I've been there. It can be paralyzing.

What can help? #design #ux #prodmgmt #testing
1/12- Empathy... all of your coworkers probably feel, to some degree, that their work is not fully valued and understood. Only one of your coworkers actually has *lots* of power...the CEO, and even she reports to a board.
2/12- Realize that often efforts to "get a seat at the table" without closer collaboration actually makes the problem worse. We all imagine we will be *more responsible* once we get "power". And then realize we were solving the wrong problem.
Read 13 tweets
A method to turn a bunch of qualitative interviews into personas.

You’ll need:
✨User interviews
✨2+ designers
✨A physical board & sticky notes

#ux #uxdesign #DesignThinking #uxframeworks
Interview x amount of users. It should be a large enough sampling to see trends and patterns in responses to your interview q’s. One designer leads, the other takes notes. Sometimes rounds of interview are helpful to regroup and rework the questions in between.
In interviews, ask why. A lot. Get to the real *why* behind their behavior. Let them talk freely, but guide the conversation and keep it on track. Avoid leading questions and confirmation bias.
Read 10 tweets
A framework for organizing user research data:

✨What you saw
✨What you heard
✨What it means (Emerging Insight)
✨Why it matters (Implications)

#ux #uxdesign #userresearch #DesignThinking
I've given 1 example per quadrant here for simplicity, but in reality you'd want to see patterns & trends across x amount of observations (what you saw & heard) for it to become an emerging insight & implication. ✨
Let's do another one!

What's fun is to see the tension between observed and expressed needs. That's where the kernel of a good idea starts.✨
Read 9 tweets
1. In my #design book research I dug into the history of "form follows function" and made some interesting discoveries.

Yes Sullivan did write it, but he borrowed a lot from others. And also, they way he meant it is different than how we use it. I'll explain.
2. Sullivan was against how American architects mostly copied European styles and applied them in contexts they weren't meant for - this "form first" behavior bothered him. And he was inspired by older architects who felt the same way.
3. Sullivan almost certainly read Greenough - and he pretty much says in one of his essays that form should follow function, just in a longer way:
Read 10 tweets
@bonniea @goldsmithaaron @AllDayDevOps @nnja @oscon @MaggieFero I'd love for you to hear @appsecjosh 's experiences working with dev teams reviewing, merging, and deploying code...
@bonniea @goldsmithaaron @AllDayDevOps @nnja @oscon @MaggieFero @appsecjosh If you're interested in #automation around pull requests, I know some devs like @github 's #security vulnerability remediation #opensource
help.github.com/en/articles/co…
@bonniea @goldsmithaaron @AllDayDevOps @nnja @oscon @MaggieFero @appsecjosh @github For a non-dev-centric perspective, you might try
@mheusser 's How a tester can contribute to the code review process searchsoftwarequality.techtarget.com/tip/How-a-test… #testing #whitebox
Read 15 tweets
Three factors are having a big impact on #prodmgmt

1- engineers and #ux working together as teammates
2- #ux doing much more than pixel pushing
3- teams having direct access to customers and users (and data about how users use the product)

Here’s why...(1/6)
Many engineers never interact directly with customers/users. Never. Not for lack of interesting, but for lack of opportunities.

And they never see firsthand how #ux does qualitative research. Doing so creates newfound professional respect between eng and #ux (2/6)
Many eng have never worked with #ux who is embedded on their team. Why is this important?

A lot of “tossing stuff to build over the fence” is just a byproduct of being spread too thin. Getting upstream is your only option.

When embedded, you can work in different ways (3/6)
Read 6 tweets
Let me tell you about the time I rage quit a tech study because it was #toorapey

#toxictech
#hci
#phdchat
we're going to call this the rapey noise study™

#toxictech
#hci
what's the rapey noise study™, you ask? great question!

it's a (not good) study about interacting with a computer using your brain by focusing on a noise while other noises are playing.... [look ma, no hands!...]

#toxictech
#hci
Read 39 tweets
#STPIINDIA has been playing the role catalyst in bolstering the growth of #IT industry by providing state-of-the-art incubation facilities to #startups,#MSMEs & budding entrepreneurs in IT/ITeS sector to nurture tech-fueled entrepreneurship in India.#STPIIncubation #KnowAboutSTPI
In the early 90’s, when development of physical infrastructure needed massive investment, #STPIINDIA pioneered incubation services to nurture budding IT companies & promote them to leverage the enormous opportunities in software exports. #STPIIncubation #KnowAboutSTPI @Omkar_Raii
#STPIINDIA has been providing world-class incubation facilities to #startups, #MSMEs & budding entrepreneurs in #IT industry since 1991 to stimulate the growth of tech entrepreneurship pan-India by enabling hassle-free operations. #STPIIncubation #KnowAboutSTPI @Omkar_Raii
Read 48 tweets
Differentiating "users want this" from "users might want this" is a vital product function.

Often, PMs mess this up because they turn to "user proxies" (client-facing colleagues: CS, Sales) rather than #UX researchers.

Thread:

1/5
The proxies have a lot of experience with customers, but don't do the same job a researcher does. They don't construct personas, use cases, etc. They rarely document the things that product might need to know. All they can say is "yeah, clients do all kinds of stuff."

2/5
So the product spec ends up trying to cover "all kinds of stuff." PMs drive developers and designers crazy with edge cases. Architectures and scenarios spin out of control.

Involving client-facing colleagues is a great idea, but it can't be where your research *ends.*

3/5
Read 5 tweets
Some lists and tables from over the last couple years. Yes, there’s a level of obsession (or something) here. But I enjoy it. #prodmgmt #ux #design #agile #orgdesign #lean @Amplitude_HQ

1/13 Our intuition says...instead try
2/13 Evolving product manager role...
3/13 From .... Towards
Read 13 tweets
1. It's the people with the most power that usually make the biggest design decisions, even if they don't think about design at all. Here's one interesting example.
2. The town of Missoula, Montana has a street plan that looks like this because two powerful people couldn't agree.
3. Originally two landowners, Bickford and Stephens aligned their grid system with the road that is now U.S. 93 that runs diagonally. They imagined an entire town called South Missoula, with this as the core.
Read 13 tweets
The SEO community is pretty thrilled with the FAQ schema.

I wonder if the #ia #ux #contentstrategy (anti-FAQ) vs #seo (pro-FAQ) debate is really a zero sum game.

Can both approaches coexist?

semrush.com/blog/how-to-ad…
FAQs seem like a dimension of topic-based content. So, there's the content & then the question forms about the content. Who does a good job of coexisting well-organized topical content alongside Q&A variation? Without major UX probs?

Seems like the AWS docs team does this well.
"There’s No Right Answer for Users vs. Google bot"

... is another exploration of this same UX vs SEO question via @erinbschroeder
with @carriehd in a nicely framed article I just ran across -

slickplan.com/blog/website-a…
Read 3 tweets
I've pulled together a giant thread of #charity #servicedesign resources, examples and more.

Two really useful tool-kits:
🏴󠁧󠁢󠁳󠁣󠁴󠁿@digitalscots The Scottish Approach to Service Design resources.mygov.scot/service-design…
🚀@nesta_uk Playbook for Innovation Learning nesta.org.uk/toolkit/playbo…

1/9
Don’t just ask users what they want.

Don’t ask what someone will do.

@TechforgoodCAST's 10 digital design principles can help underpin your approach to designing better services. #ServiceDesign #ux #DigitalTransformation

2/9
As a [person in a particular role]

I want to [perform an action or find something out]

So that [I can achieve my goal of…]

@escmum's simple but powerful approach to website user stories is a great place to start embedding design thinking slideshare.net/SarahRichards2… #ux

3/9
Read 13 tweets
A fantastic thread on specific examples of breeding applicable interdisciplinarity.

In fact, I think we can go further, and designers can help.
There's a trend here.

In a lot of different environments, designers are realizing there's useful and powerful theories, insights, and communities from disciplines they never considered; and there happens to be a reactionary clash from the communities who live in that space.
We have an opportunity here.

Sometimes that clash is valuable, because it offers space for people to acknowledge, voice, and catalyze a community to make their knowledge known.

But sometimes, we can connect without friction, and towards a collective goal.
Read 12 tweets
1. I'm working on a new book that teaches design to everyone - and I've read over 40 "design books" as research.

One major observation is how frequently design is described as a solitary activity, taking place mostly in one person's mind. Despite how rarely that happens in life.
2. At the same time, designer's frustrations frequently focus on the other people they have to work with (including clients!).

Which makes for a professional trap: the major challenge of design (collaboration/persuasion) isn't seen as part of design education.
3. For some, when project management, or team politics comes up, it's out of bounds - "that's not design!"

But I'm here to say YES IT IS. What good is a design plan if it can't be built? Or the team won't build it? A design can't change the world if it doesn't get made.
Read 15 tweets
Some collected thoughts for designers for when you're contemplating and exploring error message treatments... Here's some accessibility considerations for your design:

#UX #a11y #accessibility #thread
1. Is your error messaging strategy relying on colour to show error states? If so, think of other ways of conveying error state - iconography, and words that support that use of colour.

Note: I'm not saying "Don't use colour!" I'm saying use other methods in addition to colour.
2. Do your error states/icons/messages/borders have enough contrast against the adjacent colours? Can you tell when a field with an error state is focused?
Read 11 tweets
1. I stopped by the Good Design exhibit at @MuseumModernArt and was reminded how strange it is to put everyday objects up on a wall.

When you take something like a fork, which is meant to be held, and put in up like art, the way it looks is the primary way you evaluate it.
2. It's a good exhibit, but passively the effect of evaluating lounge chairs, typewriters and fishing rods without ever feeling them in your hand or experiencing them for their designed purpose, shallows what design is, and how visitors think about design.
3. In other words, there's nothing ugly here since aesthetics is the primary way visitors can evaluate what they see. But some great designs aren't necessarily all that stunning to look at. They will never be shown here.
Read 9 tweets
1. When designers get frustrated working with people who don't understand design, the tempting wish is to CONVERT THEM, ideally in one fell swoop, to GET IT. But this rarely works. Here's why. #design #ux
2. Persuasion works best on the other person's terms, not the designer's. You have to put aside how much they don't know and start somewhere small, in their worldview, where there is a clear problem, in their language, that design can help them solve.
3. It's the difference between "you don't understand this big important abstract thing" (what they hear) and "problem X is important to you and I will help you solve it". Which is a better-designed way to get what you want?
Read 8 tweets
I'm a few years behind the curve; y'all still do follow trains?

Well, I'm starting one. Let's do one about #equitydesign.

@albanvillamil asked if I knew people, places, and tools for equity and design, and I wanted everyone to know everyone.

Spread the word! (1/million)
That being said, like equity work, this isn't (and arguably can't be) the definitive

Equity is a verb, like @_ChristineOrtiz says, so my hope is this is only the beginning.
I tried to get everyone's resources and descriptions correctly, but if there's anything wrong, feel free to correct me! (Crit's in our blood, right?)

Feel free to add, amend, include, and let's get to know each other. Cool? Cool.
Read 40 tweets

Related hashtags

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just three indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member ($3.00/month or $30.00/year) and get exclusive features!

Become Premium

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!