@NarayanaHealth I am an User Experience Professional. I would like to pass my humble #feedback about OMNI CHANNEL Experience of Hotline Number 18602080208. It is easy to reach Ward Desk to enquire about the IN patient. Its extremely difficult to communicate a message
to the doctor through third party like Via Ward Desk, Out Patient OPD or Doctor's Personal Secretary. I belive the Hotline Desk should take the message, pass a copy to ward & another copy to out patient OPD and the Doctor will check it in due time.
Some tests need to happen at 7 am today for my Dad (In Patient). The tests didn't happen because Ward Representative was waiting for some pending permission. I came to know when I called Hotline and spoke to ward desk at 12.30 pm. Post that, it took me 3-4 unsuccessful attempt
through Hotline to reach the Doctor. A lot of time the people at the other end asked me to walkin at 3.00 pm during OPD hours to meet and tell the doctor. In that case a day will be lost just communicating a one line message reminding doctor of pending permission. I have worked
with GE Healthcare & thus aware with such gaps in Hospital Management System. Last year I received interview calls from NH software division too. Feel free to contact me by your UX & Technical team for any further detail. Regards, Ratul Aich #omnichannel #cx #ux #hms #healthcare
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