Discover and read the best of Twitter Threads about #ux

Most recents (24)

Buckle up people. This is a tale of poor EHR #UX, possible institutional malfeasance, missed opportunity, broad #COVID19 disease spread, and mild personal inconvenience.
Tl;dr: I am going into self-quarantine b/c it turns out that I gave Stanford $$$ to give my kid #COVID19 1/
Act one: some definitions

Isolation means separating people who have a communicable disease (like #COVID19) from those who do not. 2/
Quarantine separates/restricts movement of well-appearing persons who may have been exposed to see if they become ill or who have disease w/o symptoms. Self-quarantine is when you quarantine yourself. You can also be quarantined by public health order. Don’t make them do that. 3/
Read 35 tweets
Every designer that uses grey for text is:

a) under 35 with good vision, and/or
b) doesn't care if people their parents age can actually read what's in their designs, or
c) doesn't believe anyone reads anything anywhere anyway.

#stopthegrey #design #ux
1. About 20% of replies to my #stopgrey tweet were against it: let's dig in.

1st: I agree the real issue is contrast. But the big crime against contrast is... poor use of grey in body text!

I can't teach visual theory in a tweet, but I can warn ppl away from a common mistake.
2. Many referred me to the WGAC Accessibility guidelines on contrast. Yay! But we skip how the "magic" 4.5 to 1 ratio is THE MINIMUM - not a goal.

(It's also unclear how we got 4.5 - I looked and couldn't find. If you know, please share). (handy tool)
Read 10 tweets
Hand interactions in AR/VR. HCI principles, UX and interface design. Thread: a growing and curated collection of useful or inspiring books, articles and guidelines.

#XR #AR #VR #spatialcomputing #handinteractions #UX #UI #interfaces
[Book] John Napier: Hands
A beautiful and deep meditation about human hands. Evolutionary biology, anatomy and art history.…
[Book] Sandra Blakeslee & Matthew Blakeslee: The Body Has a Mind of Its Own
Enlightening book about the “body map” theory and its neuroscientific background.…
Read 9 tweets
the “real world” of continuous improvement ... from a week of chats w/external teams (mostly non-customers, non-prospects) at @Amplitude_HQ

1/10 after 3m of hard work, a team resolved a major issue with CI/CD and implemented some basic feature flagging.

A step forward...
2/10 a “task force” of 5ppl (cross-functional) implemented lightweight governance for instrumenting new features/workflows across 15+ teams. Took 1m. Where before there was a mess of events, now there was a common approach and language across teams.

A step forward...
3/10 a successful experiment doing a weekly, fixed-time usability testing session. After six weeks, the unanimous feedback — across engineers, designers, product managers — was to keep the session. The new challenge...more #ux researchers!

A step forward...
Read 11 tweets
I hear from lots of product leaders that it is "impossible to find qualified product managers!"

But when I dig deeper into their structure, incentives, roles, etc. I find environments that are hostile to *anyone* being successful...spare the most hardened, cut-throat PdMs. (1/3) also find that senior product leadership is spending an inordinate amount of time "managing up" ... so much so that they have almost no time to coach and develop their team.

So the only solution is "fully formed" PdMs (2/3)
...I compare this to environments where #ux and developers are empowered, there are fewer backroom dealings, teams work at a sustainable pace, there is more time for mentorship, and the demands for "junior" PdMs are vastly different.

Worlds apart. (3/3)
Read 3 tweets
Should #ux report into the “new head of product” or “a new CTO” ? “The new CTOs argument is that product finds the problems and UX/Eng find the solutions. The HoP disagrees.”

My (perhaps) constrain advice:

1. If the company is reasonably healthy, go with the CTO... will have to play a longer game, but you are more likely to eventually end up with a design leader at the “same level” as the CTO and CPO. Why? The CTO will become your #1 advocate.

2. If the CPO has a design background, go with the CPO

3. If the company isn’t healthy...
...go where things are the healthiest and you’ll have the most advocacy. This may be the CPOs area. Or may, actually, be the CTOs area. The CPO may be mired in org politics, and you’ll just become a part of that machine.

4. A good test is....
Read 6 tweets
Some slides from today does talk at #DOES2019

We explored used our secret decoder key to decode MVP

@Amplitude_HQ @DOESsummit #prodmgmt #ux #design
We explored a CORRECTED version of the product model .

Shit Umbrella
PdM is Idea Generator?
PdM as context adder

@Amplitude_HQ @DOESsummit #prodmgmt #ux #design
We explored the magic tropical paradise of "product thinking" which can range from "product managers do the thinking" to "whole company as the product"

@Amplitude_HQ @DOESsummit #prodmgmt #ux #design
Read 11 tweets
All day today I'll be taking the #StopGapOttawa24hrAccessibilityChallenge ... "spend a day avoiding anywhere that is not accessible" and detail the day on Twitter as I go. So today some tweets will not be transit related.
My current home is only suitable for a person who can climb stairs. Like thousands living in a townhouse, I would have to move if mobility changed. A stair lift is not an option. No ground floor bathing or possible bedroom. #StopGapOttawa24hrAccessibilityChallenge
When my elderly friends visit the steps m are an issue, the condo does not have stair rails at front or rear doors. I'm in process of asking for permission to add them. Not clear if this will be easy or a hassle to get boards approval. #StopGapOttawa24hrAccessibilityChallenge Picture of my front door with it's two steps and no railings.
Read 104 tweets
1. It's interesting as a rough measure of what most people think the word #design means to search various systems and see what comes back. Here's Amazon Prime Videos. Mostly interior design and remodeling living spaces.
2. Netflix, Hulu and most video services I've tried return mostly the same kinds of results. User experience and UX return almost nothing. The one hit I got for #ux on Amazon Prime was this (although some user experiences are like defusing bombs!)
3. Searches on Google and Bing unsurprisingly return similiar kinds of results: definitions, logo making apps/services and interior design - and TED and WIRED are often in top 10 or 20 results. Not sure what to make of that.
Read 6 tweets
TheTotalConnector#38: Adam Back (PhD) @adam3us -
The Bitcoin Rabbit Hole & The Lightning Conference 2019 in #Berlin.
@LNconf #TLC2019
During the Lightning Conference 2019 in Berlin, I had the pleasure to sit down with Adam Back (cyberpunk, cryptographer, PhD in computer science, CEO/Co-Founder of Blockstream etc.) for an interview.
Adam´s works (#Hashcash used in #Bitcoin #Mining) is cited in the White Paper of #SatoshiNakomoto.
Our fascinating talk deep down the Bitcoin Rabbit Hole covers a spectrum of questions and topics:
Read 12 tweets
@nathanshedroff @daveixd @bkenna1 @impactology I mostly concur. The silo’ing we see in many organizations is bad.

But you didn’t say that silo’ing of related design disciplines is bad. You said there are no meaningful disciplinary distinctions:

“There is no difference between #UI, #UX, #IXD, etc. They are the same thing.”
@nathanshedroff @daveixd @bkenna1 @impactology Unlike @nathanshedroff, I do not see anyone advocating for silo’ing. But I do see people advocating for being dismissive of distinctions between different classes of design problems and the disciplines devoted to addressing them with appropriate methods.
@nathanshedroff @daveixd @bkenna1 @impactology My memory of the late ’90s is not UXD generalists who had been solving digital design problems well for years facing upstart territorial specialists with a lack of holistic awareness. My memory is the opposite.
Read 9 tweets
Problemas de #UX de #DEBIN #CREDIN #CASHIN via #PRISMA, hilo...
Uno está en su #homebanking, y quiere, ponele, usar este maravilloso nuevo sistema #DEBIN para mover guita a su #Uala (u otra cuenta) en forma instantánea, q es la gracia de este sistema -y que, ojo, funciona!. Ej en #Itau
Transferencias-> A cuentas Virtuales.
1er error: el sist de PRISMA permite no sólo mover plata a ctas virtuales (con CVU c v corta) sino como veremos más abajo,también a ctas bancarias tradicionales con CBU (c B larga :)
O sea, el menú de Itaú es confuso, deberia ser
"transf y solicitudes instantáneas"(DEBIN-CREDIN)
Read 18 tweets
Great discussion of reasons why the trolley problem is not the right discussion for #AI #ethics

"If we want to make ethical AI, we should be... training self-driving cars to work in ways that we, as a society, can approve of and endorse." via @qz
Decisions for what an #AI system will do are determined long before they are in use.
If the people making the AI aren't ethical, how can we expect the system to be?
Ethical, diverse teams are need to develop ethical, safe AI systems.
Excited to talk about this topic, self-driving and AI ethics at #WorldUsabilityCongress in a few weeks in Austria!
🤖 🚗 🤖 🚙 🤖
@worlduxcongress #ux #ai #ethics #design #uxresearch #usability
Read 3 tweets
A *parti* or *parti pris* is the central idea or concept of a design. Often represented by a simple sketch or drawing.

(Source: 101 things I learned in architecture school, Frederick. Image source at link).

#design #designmtw…
From the architecture books I've been reading, the #ux world is underread: likely because "it's not tech" which dodges fundamental similarities - architects design things that require engineers.

There's a 2000+ year history we can learn from. I'll keep sharing salient gems.
"An architect knows something about everything, an engineer knows everything about one thing." - Frederick (101 things)

Which is reminiscent of all the unicorn / t-shape / specialist vs. generalist discussions that often happen in the #ux world.
Read 6 tweets
This description of the sorry state of the ways we understand #UX is very, very good.

And I have some quibbles with its telling of history which I hope folks will find useful in the discussion already brewing around this piece.…

I have an old telling of the history of #UX design which takes a different slice through things and focuses on the way that it bound together different tribes of practice in an overlapping space of work…

An important thing which I see present but unspoken in Max Taylor’s telling of #UX is WHY the term emerged when user experience has been a question in products and services since long before the expression “user experience” was coined

(Psst! It’s the SOFTWARE!)

Read 12 tweets
0/12- So... you feel devalued at work. That your work (craft, perspective) isn't appreciated. You feel diminished and pushed to the side. I've been there. It can be paralyzing.

What can help? #design #ux #prodmgmt #testing
1/12- Empathy... all of your coworkers probably feel, to some degree, that their work is not fully valued and understood. Only one of your coworkers actually has *lots* of power...the CEO, and even she reports to a board.
2/12- Realize that often efforts to "get a seat at the table" without closer collaboration actually makes the problem worse. We all imagine we will be *more responsible* once we get "power". And then realize we were solving the wrong problem.
Read 13 tweets
A method to turn a bunch of qualitative interviews into personas.

You’ll need:
✨User interviews
✨2+ designers
✨A physical board & sticky notes

#ux #uxdesign #DesignThinking #uxframeworks
Interview x amount of users. It should be a large enough sampling to see trends and patterns in responses to your interview q’s. One designer leads, the other takes notes. Sometimes rounds of interview are helpful to regroup and rework the questions in between.
In interviews, ask why. A lot. Get to the real *why* behind their behavior. Let them talk freely, but guide the conversation and keep it on track. Avoid leading questions and confirmation bias.
Read 10 tweets
A framework for organizing user research data:

✨What you saw
✨What you heard
✨What it means (Emerging Insight)
✨Why it matters (Implications)

#ux #uxdesign #userresearch #DesignThinking
I've given 1 example per quadrant here for simplicity, but in reality you'd want to see patterns & trends across x amount of observations (what you saw & heard) for it to become an emerging insight & implication. ✨
Let's do another one!

What's fun is to see the tension between observed and expressed needs. That's where the kernel of a good idea starts.✨
Read 9 tweets
1. In my #design book research I dug into the history of "form follows function" and made some interesting discoveries.

Yes Sullivan did write it, but he borrowed a lot from others. And also, they way he meant it is different than how we use it. I'll explain.
2. Sullivan was against how American architects mostly copied European styles and applied them in contexts they weren't meant for - this "form first" behavior bothered him. And he was inspired by older architects who felt the same way.
3. Sullivan almost certainly read Greenough - and he pretty much says in one of his essays that form should follow function, just in a longer way:
Read 10 tweets
@bonniea @goldsmithaaron @AllDayDevOps @nnja @oscon @MaggieFero I'd love for you to hear @appsecjosh 's experiences working with dev teams reviewing, merging, and deploying code...
@bonniea @goldsmithaaron @AllDayDevOps @nnja @oscon @MaggieFero @appsecjosh If you're interested in #automation around pull requests, I know some devs like @github 's #security vulnerability remediation #opensource…
@bonniea @goldsmithaaron @AllDayDevOps @nnja @oscon @MaggieFero @appsecjosh @github For a non-dev-centric perspective, you might try
@mheusser 's How a tester can contribute to the code review process… #testing #whitebox
Read 15 tweets
Three factors are having a big impact on #prodmgmt

1- engineers and #ux working together as teammates
2- #ux doing much more than pixel pushing
3- teams having direct access to customers and users (and data about how users use the product)

Here’s why...(1/6)
Many engineers never interact directly with customers/users. Never. Not for lack of interesting, but for lack of opportunities.

And they never see firsthand how #ux does qualitative research. Doing so creates newfound professional respect between eng and #ux (2/6)
Many eng have never worked with #ux who is embedded on their team. Why is this important?

A lot of “tossing stuff to build over the fence” is just a byproduct of being spread too thin. Getting upstream is your only option.

When embedded, you can work in different ways (3/6)
Read 6 tweets
Let me tell you about the time I rage quit a tech study because it was #toorapey

we're going to call this the rapey noise study™

what's the rapey noise study™, you ask? great question!

it's a (not good) study about interacting with a computer using your brain by focusing on a noise while other noises are playing.... [look ma, no hands!...]

Read 39 tweets
#STPIINDIA has been playing the role catalyst in bolstering the growth of #IT industry by providing state-of-the-art incubation facilities to #startups,#MSMEs & budding entrepreneurs in IT/ITeS sector to nurture tech-fueled entrepreneurship in India.#STPIIncubation #KnowAboutSTPI
In the early 90’s, when development of physical infrastructure needed massive investment, #STPIINDIA pioneered incubation services to nurture budding IT companies & promote them to leverage the enormous opportunities in software exports. #STPIIncubation #KnowAboutSTPI @Omkar_Raii
#STPIINDIA has been providing world-class incubation facilities to #startups, #MSMEs & budding entrepreneurs in #IT industry since 1991 to stimulate the growth of tech entrepreneurship pan-India by enabling hassle-free operations. #STPIIncubation #KnowAboutSTPI @Omkar_Raii
Read 48 tweets
Differentiating "users want this" from "users might want this" is a vital product function.

Often, PMs mess this up because they turn to "user proxies" (client-facing colleagues: CS, Sales) rather than #UX researchers.


The proxies have a lot of experience with customers, but don't do the same job a researcher does. They don't construct personas, use cases, etc. They rarely document the things that product might need to know. All they can say is "yeah, clients do all kinds of stuff."

So the product spec ends up trying to cover "all kinds of stuff." PMs drive developers and designers crazy with edge cases. Architectures and scenarios spin out of control.

Involving client-facing colleagues is a great idea, but it can't be where your research *ends.*

Read 5 tweets

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