Thread by @BecauseMiami

THREAD: It took Miami resident @Rotulin 27 hours and 13 (!!!) city employees to pay a $75 fine. His Instagram story exposes this "absurd" system and, he says, shows "how full of shit @CityofMiami is." #BecauseMiami #CafecitoTalk #TechHub #HowCanIHelp /1 instagram.com/stories/highli…

According to the @CityofMiami website, in order to pay this $75 fine, the resident must "request a customer number" by emailing or calling the city, which he (accurately) describes as "a painfully ineffective system." #BecauseMiami /2

His email is received by @CityofMiami Finance Department Customer Service Supervisor who forwards it to a Customer Service Rep who, the next day, emails THREE additional city workers to "assist in verifying the ticket so the customer can be provided an invoice." #BecauseMiami /3

The resident follows up with a phone call to @CityofMiami and, while he is on hold for 41 minutes (before giving up), "ANOTHER SEVEN PEOPLE" at the city are added to the email thread just to help him pay a $75 fine. #BecauseMiami #CafecitoTalk #HowCanIHelp #MiamiTech /4

Finally, he is able to pay online with a debit card but is told "its [sic] going to take at least a day...until it clears our system," as he says, "Because in the @CityofMiami they live perpetually in 1994." #BecauseMiami #CafecitoTalk #HowCanIHelp #MiamiTech /5

"But Mayor @FrancisSuarez wants to make Miami a tech hub LOL," the resident concludes. Miami is the city of the future — and always will be. Forget sea level rise, this city will sink under the weight of its own incompetence and corruption. #BecauseMiami /6

The @CityofMiami's annual budget is now $1.3 billion, at least 72% of which goes to just two line items: Salaries and Benefits. All that money so that 13 city employees can help one resident pay a $75 fine. #BecauseMiami #CafecitoTalk #HowCanIHelp #MiamiTech #MiamiHustles /7