So BC Parks is asking non-BC residents to cancel camping reservations due to COVID-19. I just got a window into the administrative mess this has created.
After 1 hr 40 mins on the phone, my $360 in reservations are *partially* cancelled. Refund cheques to be mailed in 6-8 weeks.
After 1 hr 40 mins on the phone, my $360 in reservations are *partially* cancelled. Refund cheques to be mailed in 6-8 weeks.
Why only partially cancelled? Why cheques, plural? Why not a refund by credit card?
Apparently BC Parks changed its reservation system since last fall, which, according to the tired-sounding phone agent I spoke with at length, has created some ... issues.
Apparently BC Parks changed its reservation system since last fall, which, according to the tired-sounding phone agent I spoke with at length, has created some ... issues.
I'd booked several campsites at Mount Robson / Berg Lake for a week-long trip. That meant multiple reservations. Each had to be cancelled separately. New system meant no credit-card refunds. So cheques are to be mailed for each one, by August or thereabouts.
But after putting me on hold multiple times to talk with her supervisors, the patient phone agent still couldn't get the new system to cancel one of the reservations. So a supervisor is supposed to call me back about that one.
BC Parks has said non-BC residents need to call & cancel reservations by June 15 for a full refund. That's Monday.
So if you've been meaning to do that, I'd advise setting some time aside and getting on it sooner rather than later.
So if you've been meaning to do that, I'd advise setting some time aside and getting on it sooner rather than later.
