It's a privilege to have a vantage point across so many industries, sectors, systems, communities.
These are my open short hand notes of patterns I'm seeing
This comes up as an idea/need in nearly every piece of work I've ever done, still unsolved.
(Lucky we started a community standard for that -> opencommunity.org.uk )
Nail artists and hairdressers provide an informal but vital 'impartial' space to talk
They are actually an opportunity for thinking about how an organisation can support people around stages in their lives or context and what a 'front door' is to any service.
They are the tangible manifestation of your transformation. It's actually about what services you provide and how, not a homepage.
However, this doesn't mean that things are inclusive and there is a long way to go.
Name badges for staff with more about who they are
A person's favourite thing as part of the personal plan
These are nice - but we really ought to pay frontline staff more and invest in staff so people aren't exhausted
That said, we haven't got end of life care right working well as a pathway - lots of people end up back in hospital which is, as one nurse told me, 'the last place you want to be'
We started some thinking with IRISS in 2010 on this
iriss.org.uk/resources/repo…
They 100% fix the injury/issue but don't know the local providers to signpost to for longer term, self managed, community based care. Result often = returning to hospital and pressuring on A&E
A fond memory is @CG_CarrGomm prototyping a visual care sheet for handover staff to help staff learn about people as humans
Referrals made to support pathways to prevent relapse but not followed up by providers due to loss of contact (both ways) results in defaulting back on hospital/care/other services
Exists because there isn't enough capacity to meet needs (e.g mental health)
We've created a population of people 'waiting' for help. I've seen so much deterioration in health due to not hearing anything in this space