1. The breakthrough for people with ideas is the day they realize even the best idea does little on its own.

An idea often depends on a system for it to have value. That system could be an organization, a community or a technology. This is shocking because…
2. The mythology around ideas is that they are magical. That obtaining an idea is rare, but once you have it you've done the hard part. This is the *myth of epiphany* - most epiphany stories skip the real work that happened. Myths are fun after all!

scottberkun.com/2015/the-myth-…
3. We know Edison for the light bulb, but others did much of that. His real achievement was *the system*: the power grid, power plants, wiring, city regulations… a light bulb was useless otherwise.

A great designer thinks beyond ideas to the systems needed to makes ideas real.
4. For work inside an organization *the primary system is people*.

For an idea to succeed it will be a social process as much as an intellectual one. It's the nature of the work!

Persuading, collaborating, leading... are not annoyances, they're the path to make ideas real.
5. People with ideas often complain about politics and bureaucracy. Often this is a failure to recognize the system they're in and the skills required.

There's no way to build a pyramid without thousands of people and that comes with necessary politics and bureaucracy.
6. The question I ask people with ideas is: "do you care more about the idea or the benefit the idea will have on the world?"

If you care about the later, than you must study people and systems. Make it integral to your creative process.

Most creative heroes did the same.
7. To put this all another way: no amount of brilliance in an idea is going to change an organization or culture unless you have the power or influence to do it. Full stop.

The skill growth you need is: leadership, patience, making allies... that's the system you are in!
8. Two good questions to ask:

1. Who has the creative influence here that I wish I had?
2. What was the last project here that was bold/creative/"the way I want to work"?

Study hard. Learn about them. If you can't find good answers your desires may be beyond the org you're in.

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More from @berkun

5 Aug
1. One of my big memories from design school was when the prof (Dan Boyarski) told us to start our big project not by sketching or brainstorming.

Instead he told us to leave the studio and GO WATCH PEOPLE. Watch ppl do whatever it was our design was supposed to make better.
2. It seemed somehow like a violation - what?! I can't just use my MIND? And he was like, no. Your mind sucks.

Even the best imaginations are ego prone. Are you designing for yourself or to solve a problem for someone? If it's the later, how can you NOT start by observing 1st?
3. Observation is the killer tool in the designer's toolbox. To go watch, to go listen, to keep your ego out of it for awhile and just study people.

That's where big insight's come from. It's cheap and potent and transformative. User researchers know this. They'll help you.
Read 6 tweets
8 Jun
1. Have you ever seen or used a Super Soaker? It was invented by Lonnie Johnson, a former rocket scientist. It's a story of design, innovation, culture & racism and more...
2. He was born in Mobile, Alabama. His Dad taught him to fix electronics and build with his hands. Senior yr of high school (1968) he built a propane powered robot with a tape recorder for memory, at the University of Alabama. He won. But there was no interest from the school.
3. This was just 5 years after Alabama state governor Wallace refused to let black students into a school. JFK had to call the national guard to let them in (and enforce the Brown v. Board of Education decision).
Read 17 tweets
8 May
1. Ok. So I'm watching the "chair design" documentary (Chair Times). These are beautiful chairs! But one early chair explains the whole problem in a nutshell.

Frank Lloyd Wright's Chair for Johnson Wax, 1936.

Looks innocent enough. But hold on to your butts.. this gets wild.
2. The original design (shown) only had 3 legs. Why? Wright "believed: it would encourage better posture."

Why? Because you'd have to keep your feet on the ground to sit in it. Sound like a bad idea? It WAS.
3. Henry Dreyfuss or Ray/Charles Eames would never build a chair based on "a belief." They'd make prototypes and try them with real people. But not Wright.

He insisted on these chairs until... a fateful day.
Read 11 tweets
30 Mar
1. Good design depends on understanding constraints.

But when constraints change, like a 6 feet of distance requirement, what "good" means suddenly changes.

Elevators, escalators and urban markets are being redesigned on the fly. As is culture for how they're used.
2. We know the maxim "make the right thing easy" but sometimes that's impossible to do.

Not getting on an elevator or bus, even though there's room, will never feel easy. The design challenge is much harder.

brickunderground.com/live/coronavir…
3. We know from UX design putting up signs/instructions has low value: easy to ignore.

Last time I was at the market they had signs 6 ft apart. Few noticed or used them. Why? Signs aren't enough.

At diff market an employee enforced it. Eventually ppl followed. Social proof.
Read 7 tweets
27 Mar
1. One big trap in moving to #remote work is it forces you to notice team behavior that is dysfunctional that you never noticed before.

The trap is to blame it on being remote - but in truth the issues were there all along. They're just harder to ignore now.
2. For example, “These Zoom meetings aren’t working, everyone seems distracted or bored."

And what - you think your non-remote meetings were exciting intellectual salons, packed with epiphanies and infinite engagement? I think not.
3. Most meetings are dominated by the boss. In all cases, if the meeting isn't working for everyone there, it's their fault.

Trap #1: Most bosses have a better sense of if the meeting is working for them, than if it's actually helping anyone else be productive.
Read 11 tweets
16 Mar
1. I'm getting asked for "best tips and tricks" for #remote work, but that's the wrong approach.

Attitude shift first: you have to share and empower. A chat room is searchable. An email thread is not. A recorded video conf can be watched l8r, a 1-on-1 private convo can not.
2. If you're replicating every in person meeting with a remote one you missed a step: ask - is there a better way, or tool, to solve the problem this meeting was created to solve?

There probably is. Often there always was, but that's another thread.
3. Many questions are about tools - "what's the best tool for X?" - that depends on what your other tools are and what problem you're really trying to solve.

Most chat programs (Teams/Slack) and video (Zoom/Skype) are *mostly* the same. The problems *mostly* aren't the tools.
Read 8 tweets

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