So much talk about positive service innovation since #covid, but what’s really signficant? Check out @HealthFdn new analysis. Personal summary below: (1/8)
health.org.uk/publications/l…
health.org.uk/publications/l…
First, let’s step back from 1000s of localised changes to ask what the major shifts are – looking across sectors. Many ‘innovations’ build on ideas and evidence built pre-covid: that’s where we focused. (2/8) 
This work started with a discussion between Q partners: improvement leaders across the UK and Ireland: even back in May it was becoming clear changes to mindsets could be the most important legacy (3/8) q.health.org.uk/blog-post/embe…
This has been developed by @RichardQLewis into a model that simply sets out for policy makers and system leaders the key components for sustainable change. (4/8)
Change depends on professionals and patients feeling persuaded that what’s proposed is right, as well as seeing the tools and resources available to do it well. Recognise these illustrative beliefs we surfaced? (5/8)
Change depends on professionals and patients feeling persuaded that what’s proposed is right, as well as seeing the tools and resources available to do it well. Recognise these illustrative beliefs we surfaced? (5/8)
Drilling down to what people need to believe gets beyond bemoaning resistance to change. Eg @theQCommunity work on video consultations identifies specific things people need to see for support to be maintained behind this exemplar change. (6/8) q.health.org.uk/news-story/vid…
Organisational incentives and regulations set the context for what’s possible. This too shifted during covid. Our analysis identifies enablers and possible upcoming barriers. Will the easier context last? (7/8)
Especially during the pandemic, things are evolving fast and nobody has the whole picture. What’s this overview missing? Let us know what you think and share on. (8/8)
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