I know that NASS takes 1.7% of our budget but the number taking this is less than 3,000 with 469 people taking a large chunk of it. Nigerians are feeling trampled upon when they are the only one paying this sacrifice. Let NASS and executive show us that they are with us.t
It will be ridiculous if any member of the political class deny the fact that anger is in the land. The people feel there is no pain with the political class. Leadership is by sacrifice and by example. Fuel price will still go up based on increase in crude price internationally.
When fuel price increases, it will lead to increase in price of goods and services but the political class are immune to this because they have enough money to cushion the effects. I just increased the allocation to my constituency by 36% and that is because I can afford it.
There is a need for the national assembly and the executive to do away with their paraphernalia of office both at the federal and state level. How many people can afford to increase their allowances the way I did to my citizens? We need a new approach.
I have watched with utter astonishment how leadership is not made to be largely responsible when things go wrong in a family, company, institution, state, or even a country.
The above caption depicts my thoughts about leadership.
Leadership can make or mar a country, an institution, an agency, a company, a department, a region, or even a family.
The leader is the driver of the vehicle, and he determines the direction of the vehicle.
In this post, I will be sharing examples from the Nigerian polity.
It is also an opportunity for us to engage and exchange views on the topic of leadership in our nation, Nigeria.
If this topic is not trashed, leaders will always blame citizens for their shortcomings.
Diclosure: I am a practising sales and marketing professional, and this write-up is based on my experience in this field. I also teach marketing as a professional course.
It is going to be a long #Thread
This P&G issue has been a subject of discourse amongst marketing colleagues since the news broke.
There are many angles to look at the challenges.
One of it is the Nigerian economy, whose per capita income has been on a decline since 2016.
When per capita income delines, it is a sign that the average wealth of the individuals in the country is reducing.
We must also remember that Nigeria has been having a double-digit inflation since 2016, which means the purchasing power of the people is reducing.
If you have a restaurant and people find it difficult to park or they have to park on the main road at the risk of being caught by law enforcement agents, then you may be losing clients without knowing.
Still on the issue of people, the employees that we have been talking about are not limited to those at the front desk or the customer service staff....
These employees also include security staff, cleaners, drivers, dispatch riders and every individual who represents the organization and have contact with the customers.
Every staff member must ensure they give customers an unforgettable positive experience.
In the provision of services, what organizations sell is experience.
Your staff must be trained in such a way and manner that their communication and actions with customers leave a great experience on them.
The security guards must speak calmly and with courtesy.
Training and retraining is important for staff interfacing with customers. I have seen employees who are attending to customers shouting on them because of a little disagreement. When this happens consistently, it is a sign that there is little or no training for these employees.
Every front desk staff must be patient with customers. They must learn the art of listening and empathy. Whether it is new customers who want to make enquiries or existing customers who will like to be attended to, you must treat them with dignity.