The Commission will join the world in celebrating the Ombudsman Day 2020 on Thursday 8 October, 2020 #OmbudsDay2020 
In 2018, the American Bar Association Section of Dispute Resolution declared the second Thursday of October as Ombuds Day in recognition of a profession that has existed for centuries yet remains relatively unknown and underutilised #OmbudsDay2020
The theme of this year’s Ombuds Day is: “Ombuds: Unusual name. Important service.” #OmbudsDay2020
The primary goal of the Ombuds Day being to improve public awareness of ombuds, educate the public about the role of ombuds, explain the wide variety of services that ombuds provide
encourage greater use of ombuds programmes and services and highlight the value ombuds bring to the institutions and constituents they serve #OmbudsDay2020
In Kenya, the establishment of the Office of the Ombudsman (CAJ) was borne out of the need to address poor service delivery in the public sector occasioned by endemic institutional and systemic failures, and poor work ethic #OmbudsDay2020
In particular, service delivery in public institutions was characterised by undue delays, abuse of power, discourtesy, inefficiency, corruption, ineptitude, manifest injustice and misbehaviour, among others #OmbudsDay2020
Since its establishment in November 2011, the Commission has received more than 500,000 complaints against public entities with a resolution rate of 83 per cent #OmbudsDay2020
The ombudsman is an important mechanism for the realisation of good governance. It assures good governance by providing a platform for public participation in governance and realisation of civil liberties #OmbudsDay2020
The redress of grievances and systemic audits by the ombudsman democratises the administrative system thereby engendering fairness, transparency, and accountability in public administration #OmbudsDay2020
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