How to know when to transition from “doing things that don’t scale”:

when the person who’s “doing the things that don’t scale” breaks from too much demand.

Examples from @unsplash:
1. Submissions. Unsplash started as a tumblr with me picking 10 images every 10 days. 1 year in, we were getting too many submissions, so we invited others to curate. Eventually, we made an image submission tool that sped up the process 10x. 1.5 years after launch.
2. Search. Once we got to a couple hundred images, the site was pretty unusable w/o search. We could no longer pick 10 images every days to keep up with demand. We moved unsplash off tumblr. This was the first time we wrote custom code anyone could see. 1.5 years after launch.
3. API. When we launched our API, the first version of our marketing page was our pitch email. We closed the first api partners without any marketing page. Once we had enough demand where we couldn’t send emails fast enough, we made a marketing page. unsplash.com/developers
4 Ads. We sold the first ads with emails and keynote decks. 6 months in, got to a point where we had enough interest where making decks was taking us too long. We automated the deck: unsplash.com/brand-campaign…

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More from @mikaelcho

27 Oct
Why digital advertising is broken and how we’re fixing it: (thread)
1/ Attention is a scarce asset. Yet, today’s advertising platforms are built on a model of interruption, forcing brands between you and your intention. Image
2/ Though ads are everywhere, people don’t trust them. Study after study shows, when you pay to reach people in an interruptive way, less than 5% pay attention. Image
Read 12 tweets
10 Jun
How to design a product that can grow itself 10x in year:
The first version of @unsplash was made in 3 hours with $38, @dropbox, & @tumblr.

Launch day, 30k people subscribed from a @newsycombinator post that went #1. That was lucky. But hitting 300,000 subscribers in the months after with no product changes was not.

A few lessons:
Remove all barriers. Most existing services are overcomplicated. You will stand out by removing things that get in the way of what your customers want. We removed logins, photo sizes, licensing options. Anything that got in the way of the image download.
Read 13 tweets
25 Jan 19
Instead of dinner and movie, @stephliverani and I did dinner and a bookstore.

Excited to apply book triage tactics from @patrickc, @naval, Adler’s How To Read A Book.

Let the triage begin:
“Life is too short to not be reading the very best book you're aware of at every given moment.” - @patrickc
The most important part of How To Read A Book is picking the right book.
Read 7 tweets
20 Jul 18
1/ @kirillz and I recently put up a new version of our hiring page: unsplash.com/hiring

It looks simple but we put a lot of thought into it. Here's some of the things we considered along the way.
2/ We've only been full-time on Unsplash for little over a year. In that time, we've grown nearly 5x, supporting 70 billion photo requests. This scale is usually handled by teams of hundreds of people. We're doing it with 16.
3/ How we think about building our team is key to making this happen. The best way to get where we want to go is to build a lean team of exceptional product-driven people.
Read 17 tweets

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