Telecoms are so crooked. My wife on third day of calls with @ATT after we found out they’d been charging for a phantom iPad for years. One absurd excuse, lie after another. The latest is they want to know the credit number she used 20 years ago when she first signed up for att.
2/ So they’re basic saying she needs to prove who she is now, I guess on the theory that someone is impersonating my wife to get @att to refund a fraudulent charge? That makes sense. And they can only know it’s her if she can remember the credit number she used in 2000?
3/ The really bonkers thing is that we caught them doing this before. It was like the cell phone account zombie apocalypse. Each time we’d stop service or get a new device they’d later bring the old device account back to life and start charging us again. I spent ....
4/ literally a couple months in late 18 early 19 proving it all and they eventually had to refund us like 2k or so. They actually owed us more but it was hard to come up with the records. But I thought it was resolved. But they started doing it again. #zombieservice
5/ Now they want my wife to tell them the password from 2010 for them to agree to refund the fraudulent charges. They clearly just wear people down. We r fortunate enough that my wife has time to spend hours on phone trying to resolve this. But how many people have that luxury.
6/ Now they're telling her that they won't refund her money unless she finds an @ATT store to go to. They're now saying that the charges are "out of their scope". i.e., they don't know why she's being charged and can't figure it out.
7/ Now they're literally saying my wife's connection is "cutting in and out" so they may have to end the call. It's truly comical.
• • •
Missing some Tweet in this thread? You can try to
force a refresh
